Membership Growth & Experience Host

Frasers Group; Lincoln; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free Everlast Gyms membership

20% colleague discount across Frasers/

Eligibility for Monthly Champions

Opportunities for Personal Training

Training and development opportunities

Group Training experience

High-performance culture

Job summary

Everlast Gyms in Lincoln is recruiting a Sales Host to turn conversations into memberships and create experiences that keep members coming back. You will act as a brand ambassador, driving membership growth and retention while delivering exceptional service to members, guests and prospects.

You will conduct club tours, handle inquiries, upsell services, and support club sales targets. A friendly, energetic and customer-focused attitude is essential for success in this fast-paced role.

Qualifications

• Passion for fitness, customer service and sales.
• Strong communication and relationship-building skills.
• Positive, confident and outgoing personality.
• Target-driven mindset with a desire to achieve results.
• Strong organisational and administration skills.
• Ability to work independently and as part of a team.
• Flexible approach to working hours, including weekends and Bank Holidays.
• Desirable: Previous experience in sales, hospitality, retail, leisure or customer service.
• Desirable: Experience working toward sales or performance targets.
• Desirable: Knowledge of membership sales or customer retention principles.
• Desirable: Experience using sales, booking or membership systems.

Responsibilities

• Deliver exceptional experiences that convert prospects into members.
• Drive membership sales, renewals, upgrades and secondary spend opportunities.
• Conduct tailored club tours based on individual fitness goals and needs.
• Use effective questioning, rapport building and objection handling techniques.
• Follow up enquiries and leads to maximise membership conversion.
• Build strong relationships with members to improve retention and engagement.
• Support the delivery of club sales and retention targets.
• Provide a friendly, professional and welcoming environment for all members and guests.
• Handle member queries and concerns efficiently and professionally.
• Promote the products, services and fitness solutions available within the club.
• Actively support club initiatives, events and member engagement activities.
• Represent the Everlast Gyms brand with energy and professionalism.
• Support the day-to-day operation of the club.
• Act as a key holder when required.
• Maintain high standards of cleanliness, presentation and safety.
• Support gym floor standards and member-facing areas.
• Assist with gym resets and operational tasks where required.
• Utilise membership and CRM systems effectively to manage enquiries and member information.
• Work collaboratively with the wider club team to achieve business goals.
• Support national campaigns, challenges and initiatives.
• Contribute to a positive and engaging club culture.
• Take ownership of personal performance and development.

Skills

Passion for fitness

Customer service

Sales

Strong communication

Relationship-building

Target-driven

Organised

Team player

Flexible hours

Job description

Everlast Gyms in Lincoln is recruiting a Sales Host to turn conversations into memberships and create experiences that keep members coming back. You will act as a brand ambassador, driving membership growth and retention while delivering exceptional service to members, guests and prospects.

You will conduct club tours, handle inquiries, upsell services, and support club sales targets. A friendly, energetic and customer-focused attitude is essential for success in this fast-paced role.