Membership Engagement Manager

Trade Association Forum Ltd; Greater London; On-site; GBP 45,000 - 49,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Trade Association Forum Ltd is seeking a seasoned Membership Engagement Manager to lead the membership function during a 12-month maternity cover in London, with hybrid working (2 days in the office per week).

You will manage a small team, shape engagement and retention strategies, and drive member experience across the lifecycle while contributing to CRM and digital transformation projects within a professional membership organisation.

Qualifications

• Proven track record of delivering membership engagement, retention and growth.
• Experience managing hybrid or remote teams.
• Strong leadership and stakeholder management.
• Experience using CRM systems to drive insight and performance.
• Analytical skills to interpret membership data and translate it into action.
• Experience within a membership organisation, professional body, trade association or similar environment.
• CRM implementation or Power BI experience is advantageous.

Responsibilities

• Lead and develop a small membership team.
• Develop engagement and retention strategies.
• Grow membership value through onboarding and communications.
• Oversee the full membership lifecycle and services.
• Analyze membership data and CRM insights to identify trends and drive improvement.
• Collaborate with marketing and internal stakeholders on targeted campaigns.
• Support regional engagement activity across networks.
• Build relationships with volunteers and key stakeholders.
• Contribute to CRM and digital transformation projects.

Skills

People management

Stakeholder management

Strategic thinking

CRM software (Dynamics) usage

Analytical skills

Organisational skills

Tools

Microsoft Dynamics

Power BI

Job description

Membership Engagement Manager (12-Month Maternity Cover)

Professional Membership Organisation

London with hybrid working (2 days per week in the office)

£45,000 - £49,000 per annum + benefits

Are you an inspiring people manager with a passion for growing and engaging membership communities?

Our client, a well-respected professional membership organisation, is looking for an experienced Membership Engagement Manager to lead its membership function during a 12-month maternity cover. This is a fantastic opportunity to join a forward-thinking organisation where member engagement, retention and experience are at the heart of everything they do.

Managing a small, high-performing team, you will take ownership of the membership journey, driving engagement strategies, improving retention, and ensuring members receive an outstanding experience. You'll also play a key role in supporting organisational growth and contributing to an exciting digital and CRM transformation programme.

Key responsibilities

• Lead, motivate and develop a small membership team, creating a collaborative, high‑performing culture.
• Develop and deliver membership engagement and retention strategies that strengthen member satisfaction and loyalty.
• Identify opportunities to grow membership value through improved engagement, onboarding and member communications.
• Oversee the full membership lifecycle, ensuring efficient and high‑quality membership services.
• Analyse membership data and CRM insights to identify trends, measure performance and drive continuous improvement.
• Work closely with marketing and internal stakeholders to deliver targeted engagement and retention campaigns.
• Support regional engagement activity, ensuring a consistent and high‑quality member experience across networks.
• Build strong relationships with volunteers, committees and key stakeholders.
• Contribute to ongoing CRM and digital transformation projects, helping to improve member experience and operational effectiveness.

About you

We are looking for an experienced membership professional who combines strategic thinking with a hands‑on approach.

You will have:

• A proven track record of delivering successful membership engagement, retention and growth initiatives.
• Experience managing and developing high‑performing teams, including hybrid or remote colleagues.
• Strong leadership skills with the ability to motivate, coach and inspire others.
• Excellent stakeholder management and relationship‑building skills.
• Experience using CRM systems (Microsoft Dynamics or similar) to drive insight and performance.
• Strong analytical skills with the ability to interpret membership data and translate it into action.
• Excellent organisational skills and the ability to manage multiple priorities.
• Experience within a membership organisation, professional body, trade association or similar environment.

Experience of CRM implementation, member journey improvement or Power BI would be advantageous but is not essential.

This is an excellent opportunity for an accomplished membership leader looking to make a genuine impact within a respected membership organisation while leading an established team through an exciting period of development and change.

membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

membershipbespoke remains the only specialist recruitment organisation in the UK which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.