Head Of Membership & Subscriptions

Recruitment Solutions (NW) Ltd; Ringway; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Ownership of high-profile proposition

Career progression

Collaborative environment

Impact on growth

Company benefits package

Job summary

Recruitment Solutions (NW) Ltd is seeking a Head of Membership & Subscription to own the membership proposition and drive growth for a customer-focused organisation. You’ll shape the customer journey, improve member value, and use insight and data to deliver strategic growth across engagement, retention, and lifetime value.

This high‑impact role requires senior leadership, cross‑functional collaboration with commercial, marketing and digital teams, and a proactive approach to delivering

Qualifications

• Senior leadership experience in membership, subscription, loyalty, CRM, or customer growth roles.
• Strong understanding of membership/subscription models and driving acquisition and retention.
• Analytical mindset with ability to translate data into actions.

Responsibilities

• Own the overall membership and subscription strategy with a focus on growth and retention.
• Develop and continually improve the membership proposition to stay relevant and compelling.
• Identify opportunities to increase membership, engagement, retention, and customer lifetime value.
• Ensure members receive an excellent experience across every stage of their journey.
• Use customer insight and data to understand behaviour and inform improvements.
• Collaborate with commercial, marketing, digital and customer teams to deliver initiatives.
• Monitor performance and use data to inform commercial decisions.
• Lead initiatives to improve customer engagement and subscription performance.
• Bring new ideas to evolve the membership experience.

Skills

Senior leadership

Membership/subscription experience

CRM

Data-driven

Job description

We are looking for a Head of Membership & Subscription to join our Client, a growing and customer-focused organisation looking for an experienced leader to take ownership of their membership proposition and drive continued growth.

This is a high-impact role for someone who understands what makes customers stay, engage, and see genuine value in a membership proposition. You will play a key role in shaping the customer journey, improving member value, and using insight and data to drive commercial growth.

What You'll Be Doing:

• Taking ownership of the overall membership and subscription strategy, with a strong focus on growth and retention
• Developing and continually improving the membership proposition to ensure it remains relevant and compelling
• Identifying opportunities to increase membership, engagement, retention, and customer lifetime value
• Ensuring members receive an excellent experience across every stage of their journey
• Using customer insight, data, and feedback to understand behaviour and identify opportunities for improvement
• Working closely with commercial, marketing, digital, and customer teams to deliver membership initiatives
• Developing strategies to increase member value and strengthen long‑term customer relationships
• Monitoring membership performance and using data to inform commercial decisions
• Leading initiatives designed to improve customer engagement and subscription performance
• Bringing new ideas and innovative thinking to continually evolve the membership experience

What We're Looking For:

• Proven experience in a senior membership, subscription, loyalty, CRM, customer growth, or customer experience role
• Strong understanding of membership or subscription models and what drives acquisition and retention
• Commercially minded with a strong focus on customer value and business growth
• Excellent analytical and customer insight skills, with the ability to turn data into actionable strategies
• Strong understanding of customer journeys and experience
• Confident communicator with the ability to influence stakeholders at all levels
• Strategic thinker who is equally comfortable getting involved in the detail
• Innovative, commercially aware, and passionate about creating excellent customer experiences
• Proven ability to lead projects and deliver measurable improvements in membership performance

Benefits on Offer:

• Competitive salary dependent on experience
• Opportunity to take ownership of a high‑profile membership proposition
• Excellent career progression opportunities
• Supportive and collaborative working environment
• Opportunity to make a genuine impact on customer growth and retention
• Company benefits package

Disclaimer

Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles.

We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role.