Membership Experience Host - Everlast Gyms

Everlast Gyms; Canterbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness center in Canterbury is looking for a Host to be the first friendly face for their members. This role encompasses customer service, sales management, and key holder responsibilities. The ideal candidate should be outgoing and passionate about fitness, with a strong approach to customer interactions and a willingness to drive membership sales. This position offers a chance for professional growth, supported by training and development opportunities, along with perks like free gym membership and competitive discounts.

Benefits

Free gym membership

20% discount across all Frasers Group brands

Monthly bonuses for top performers

Opportunity to provide personal training sessions

Development opportunities for career growth

Qualifications

• Outgoing and passionate about delivering exceptional customer service.
• Confident in handling day-to-day club administration.
• Sales-oriented with commitment to meeting membership goals.
• Able to work varied shifts and manage key holder responsibilities.
• Genuine interest in fitness and club offerings.
• Desire to grow skills and enhance career progression.

Responsibilities

• Welcome members and guests, ensuring positive interactions.
• Support membership sales and retention through excellent service.
• Promote products and services to drive revenue.
• Maintain cleanliness and hygiene standards in the club.
• Act as key holder, managing opening and closing duties.
• Handle administrative tasks and use membership software.
• Engage members with fitness challenges and promotional events.
• Collaborate with the Fitness Manager on gym initiatives.
• Address member feedback and complaints professionally.
• Experience and recommend club products and services.

Skills

Outgoing, Positive, And Passionate About Delivering Great Customer Experiences

Confident in administration

Sales-focused with drive to hit membership targets

Flexible and adaptable

Passionate about fitness

Ambitious with a willingness to learn

Job description

Company Description

As a Host at Everlast Gyms, you’ll be the first friendly face our members see when they walk through the door. More than just reception, this is a member-facing sales and service role where you’ll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You’ll also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.

Job Description

What You’ll Be Doing

• Welcoming members and guests, ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in-club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Acting as a competent key holder, opening and closing the club as required.
• Handling administrative duties, including use of the membership software system.
• Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
• Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
• Ensuring member feedback and complaints are handled professionally and escalated when needed.
• Actively experiencing the products and services on offer so you can confidently recommend them to members.

Qualifications

About You

• Outgoing, Positive, And Passionate About Delivering Great Customer Experiences.
• Confident in administration and able to handle day-to-day club systems.
• Sales-focused, with the drive to hit membership and retention targets.
• Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
• Passionate about fitness, with a genuine interest in our products and services.
• Ambitious, with a willingness to learn and develop your skills for future progression.

Additional Information

Why Join Us?

We offer more than just a job – at Everlast Gyms, you’ll be part of a fearless team with opportunities to grow across the wider Frasers Group.

Here’s what you can expect:

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards – winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

At Frasers Group, we live by our principles:

• Think without limits – move fast, think fearlessly, and take the team with you.
• Own it and back yourself – own the basics, your role, and the results.
• Be relevant – to our people, our partners, and the planet.