Membership Experience Host

Frasers Group; Liverpool; On-site; GBP 18,000 - 25,000; Full time

Job summary

Frasers Group seeks a passionate individual to enhance the customer experience at their gym. Responsibilities include supporting membership sales, maintaining cleanliness, and contributing to an excellent environment for all members. Ideal candidates thrive in fitness-focused roles and possess strong customer service and administrative skills.

Benefits

20% discount across all facias

Free Gym membership

Monthly Frasers Champion - winners get double their salary for the month

Opportunity to deliver personal training sessions

Qualifications

• Outgoing personality with a positive mindset.
• Competent in administrative tasks.
• Passionate about fitness and committed to customer service.

Responsibilities

• Maximise member and guest experience in the club.
• Support sales and retention of memberships.
• Maintain cleanliness of facilities and hygiene standards.

Skills

Customer Service

Fitness Knowledge

Administrative Duties

Sales Skills

Communication

Job description

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In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.

Elevation is a part of our core, matching with great company benefits, including:

• 20% discount across all facias
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club as required.
• Be a competent key holder, covering shifts as needed.
• Have a good understanding of the membership software system.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus; participate in these activities.
• Support the Fitness Manager with gym floor duties.
• Experience the products and services on offer.
• Maintain the cleanliness of the facilities, actively participating in the upkeep of the club with team support.
• Drive secondary spend KPI targets.
• Handle member complaints competently and inform the relevant manager.

Need to be:

• Outgoing personality with a positive mindset.
• Competent with administrative duties.
• Driven and ambitious with a desire to learn and develop specific skills and behaviors.
• Willing to participate in learning and development to progress in skills and career.
• Able to perform operational key holder duties as required.
• Passionate about fitness, administration, and customer service.
• Flexible to work shifts according to business needs and support team members with additional duties.
• Target-focused to support sales and retention goals for business success.

For more about our brand, visit our LinkedIn page here.

This opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, live and breathe our principles:

• Think without limits - Think fast, think fearlessly, and lead your team.
• Own it and back yourself - Take ownership of the basics, your role, and results.
• Be relevant - Stay relevant to our people, partners, and the planet.