Member Experience Lead: Engagement & Events

Royal Society of Medicine; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Royal Society of Medicine is seeking a Customer Service Advisor to provide outstanding service to members, prospective members and event attendees. The role is full-time, permanent with a hybrid setup, requiring 2–3 days in the office in Greater London.

You will help grow membership with proactive outreach and seamless interactions. You will engage across digital and in-person channels, support campaigns, and partner with Education and Commercial Services to maximise member value from events and

Qualifications

• Experience in delivering good customer service
• Strong communication and relationship-building skills
• Comfort with both digital and in-person interactions

Responsibilities

• Act as a first point of contact for all membership inquiries from members and non-members
• Contribute to campaigns to enhance member engagement, retention, and insight gathering
• Support acquisition marketing initiatives and promote benefits of membership at events
• Collaborate with Education and Commercial Services teams to maximise member value from events
• Assist members with profile setup, login, access and navigation queries
• Carry out routine data cleansing and validation tasks as set by the Membership Experience Lead

Job description

Royal Society of Medicine is seeking a Customer Service Advisor to provide outstanding service to members, prospective members and event attendees. The role is full-time, permanent with a hybrid setup, requiring 2–3 days in the office in Greater London.

You will help grow membership with proactive outreach and seamless interactions. You will engage across digital and in-person channels, support campaigns, and partner with Education and Commercial Services to maximise member value from events and