Membership Director

Reform UK; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Reform UK in London is seeking a Membership Director for a full-time, on-site role.

You will lead growth and retention, design strategies, and ensure timely communication with members. The role requires collaboration with regional teams, budgeting, events, and representing the party to supporters.

Experience in politics or member organizations is beneficial; a relevant degree or equivalent experience preferred.

Qualifications

• Strong membership development and engagement skills, including recruitment, retention, and member relationship management.
• Excellent communication abilities, both written and verbal, with a capacity to tailor messages to diverse audiences and stakeholders.
• Proven customer service skills, with a focus on responsiveness, problem-solving, and maintaining a positive member experience.
• Experience with budgeting and resource planning, ensuring efficient use of funds to meet membership growth and engagement objectives.
• Sales or fundraising experience, including comfort with outreach campaigns and conversion of interest into active membership.
• Strong organizational and administrative skills, including proficiency with membership databases and standard office software.
• Ability to work collaboratively in a fast-paced political environment and maintain professionalism in sensitive or high-profile situations.
• Prior experience in politics, membership organizations, or NGOs is beneficial; a relevant degree or equivalent experience is preferred.

Responsibilities

• Oversee growth, retention and engagement of party members.
• Design membership strategies and manage lifecycle.
• Monitor membership data and coordinate outreach campaigns.
• Respond to member inquiries and maintain timely communication.
• Attend events and represent Reform UK to members and supporters.
• Set membership targets and manage relevant budgets.
• Collaborate with fundraising and communications staff to align membership activities with party goals.

Skills

Membership growth

Communication skills

Customer service

Budgeting & planning

Fundraising outreach

Administrative skills

Stakeholder collaboration

Education

Relevant degree or equivalent experience

Tools

Membership databases

Office software

Job description

Role Description

The Membership Director is a full-time, on-site role based at Reform UK’s offices in London. This position oversees the growth, retention, and engagement of party members, including designing membership strategies, managing the membership lifecycle, and ensuring timely communication with members. Day-to-day responsibilities include monitoring membership data, coordinating outreach campaigns, responding to member inquiries, and working closely with regional teams to support local membership initiatives. The role also involves setting membership targets, managing relevant budgets, and collaborating with fundraising and communications staff to align membership activities with broader party goals. The Membership Director will be expected to attend events, represent the party to members and supporters, and help create a welcoming, service-oriented experience for all stakeholders.

Qualifications

• Strong Membership Development and engagement skills, including experience with recruitment, retention, and member relationship management.
• Excellent Communication abilities, both written and verbal, with a capacity to tailor messages to diverse audiences and stakeholders.
• Proven Customer Service skills, with a focus on responsiveness, problem-solving, and maintaining a positive member experience.
• Experience with Budgeting and resource planning, ensuring efficient use of funds to meet membership growth and engagement objectives.
• Sales or fundraising experience, including comfort with outreach campaigns and conversion of interest into active membership.
• Strong organizational and administrative skills, including proficiency with membership databases and standard office software.
• Ability to work collaboratively in a fast-paced political environment and maintain professionalism in sensitive or high-profile situations.
• Prior experience in politics, membership organizations, or NGOs is beneficial; a relevant degree or equivalent experience is preferred.