Membership Coordinator

UKGBC Limited; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Holiday entitlement 28 days + BH

3 days closure between Christmas & New

Enhanced Pension

BUPA Cashback Scheme

Job summary

UK Green Building Council is seeking a proactive Membership Coordinator to join our London-based team. You will support member recruitment, onboarding, and ongoing engagement while working with our CRM system to drive retention and data insights.

You will collaborate with a multidisciplinary team in a busy charity environment, championing inclusivity, accessibility, and flexible work arrangements. A strong admin skillset and proficiency in Excel are essential.

Qualifications

• Commitment to tackling climate and ecological crises
• Inclusive and transparent approach to work
• Positive, proactive problem-solving attitude
• Ability to work in a multidisciplinary, diverse team
• Exceptional administrative and computer proficiency, with advanced Excel
• Invoicing and budget tracking experience
• Efficient planning, organisational, coordination and time management
• Strong verbal, written communication and presentation skills
• Independent and critical thinking
• Stakeholder engagement across multiple audiences

Responsibilities

• Serve as first point of contact for enquiries via website, email or other channels
• Support recruitment and onboarding of new members and host webinars
• Assist with CRM system (Salesforce) usage for member recruitment, engagement and financial reconciliation
• Research, analyse and present membership data and trends
• Engage with members to improve overall engagement and inform them of relevant activities
• Coordinate timely responses to key members and update materials
• Support drafting and delivery of member communications and blogs
• Analyse and present member engagement reports and annual survey
• Organise and minute internal and external membership-related meetings and events
• Perform administrative tasks across membership and marcomms and assist finance with debtor chasing and invoicing updates
• Participate in meetings and away days related to culture, operations and workstreams
• Advocate a solutions-driven, positive and efficient culture
• Demonstrate agility to perform duties outside core accountabilities

Skills

Administration

Finance

Project management

Communication

Independent thinking

Stakeholder engagement

Teamwork

Microsoft Office

Excel

Tools

Microsoft Office

Adobe

Job description

The UK Green Building Council is the industry network on a mission to radically transform the built environment in response to the climate and nature crises. We champion bold government action and bring together the full value chain of the industry to drive progress at pace and scale.

This role offers an exceptional opportunity for a driven individual to be a part of addressing these urgent challenges. The places where we live, work, gather, and play can-and must be part of the solution, not the problem.

We are a multi-disciplinary team of passionate and skilled people from across the UK with a London office hub. As a green charity, we prize our welcoming and inclusive work culture, with wellbeing and professional development at its heart.

The role:

The Membership Coordinator role is an important one within a small but strong and highly motivated membership team. You will also work closely with different members of the UKGBC team to support our membership retention and recruitment activities.

The ideal candidate will have a positive, can-do attitude and thrive in a busy working environment.All UKGBC team members are also actively supported in their own ongoing learning and personal development. The whole team is brought together on a regular basis to foster a connected, diverse, and highly engaged culture that benefits the individuals and the organisation.

We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability, or any protected characteristic. We are committed to creating a diverse and inclusive workplace where everyone feels welcome and valued. Our commitment to inclusivity means we support flexible work arrangements, ensuring work-life balance for all. We prioritise accessibility and will gladly accommodate any needs upon request, as we believe in providing a barrier-free recruitment process.

We recognise that people of colour, those from different socio-economic backgrounds, and those from minoritised groups are currently underrepresented at all levels within the industry. We're on the lookout for talented individuals with a wide range of skills and experiences and are eager to welcome candidates from underrepresented groups.

Key responsibilities:

• First point of contact for all enquiries via UKGBC website, emails or otherwise
• Support recruitment and onboarding/induction of new members, including hosting webinars.
• Support the full use of UKGBC's CRM system, Salesforce, to drive member recruitment and member engagement, as well as internal processes and financial reconciliation
• Support the research, analysis and presentation of membership and prospect member data.
• Liaise with members to improve their overall engagement with UKGBC and to inform them of specific activities they could benefit from.
• Coordinate timely responses to key members.
• Support timely updates of UKGBC membership materials, including website updates, presentations, and social media accounts.
• Support the drafting and delivery of member communications and blogs.
• Support the analysis and presentation of member engagement reports and annual survey.
• Organise, attend and minute internal and external membership-related meetings and events with existing members and prospects.
• Support with admin tasks across the membership and marcomms team, as required.
• Supporting the finance team, including, for example, debtor chasing, setting up new members, notifying invoice amendments/reversals/replacements and membership lapses.
• Take part in regular meetings and away days related to UKGBC culture, operations and workstreams.
• Champion the organisational culture by adopting a solutions-driven, positive, and efficient attitude.
• Demonstrate agility and flexibility to perform duties that may be outside core accountabilities.

Ideal Candidate - Person and Skills:

• Mission: A commitment to tackling the climate and ecological crises, aligned with the UKGBC mission.
• Integrity: An inclusive approach that conveys and embeds honesty and transparency as standard.
• Attitude: A positive, proactive, problem-solving approach with agility to perform duties that may be outside core accountabilities.
• Teamwork: Ability to work within a multidisciplinary and diverse team, with collaborative skills that create a positive working environment.
• Administration : Exceptional administrative and computer proficiency skills (standard software packages, mainly Microsoft Office and Adobe), Advanced Excel skills. Strong minute-taking and note-taking skills.
• Finance: invoicing and budget tracking.
• Project management: Efficient planning, organisational, coordination and time management skills, with aptitude for smart prioritisation and an eye for detail. Ability to work well under pressure and meet tight deadlines.
• Communication: Strong verbal, written communication and presentation skills, with ability to share ideas and information in a consistently clear manner
• Independent and critical thinkingwith an aptitude for sensible decision-making and problem-solving; forming judgments based on logic and evidence.
• Stakeholder engagement: Relationship-focused and professional approach to stakeholder engagement across multiple audiences, with excellent customer care abilities, and good judgment of how to present information to key internal and external stakeholders

Length of contract: 18 months

We reserve the right to close this advert early if we receive a high volume of applications, and encourage early applications.

Hours

37.5

• 28 days holidays plus Bank holidays3 days closure between Christmas and New YearEnhanced PensionBUPA Cashback Scheme