Membership & Customer Service Executive - Hybrid

Smart10 Ltd, Trading as SMT Recruitment; Welwyn Garden City; Hybride; GBP 21 000 - 24 000; Plein temps

Résumé du poste

SMT Recruitment in Welwyn Garden City is seeking a Membership & Customer Service Executive to join the Community & Membership Team. You will be the primary contact for customers, members, volunteers and business clients, handling enquiries with courtesy and efficiency.

The role combines customer service with administrative support, including processing orders, updating records, and supporting process improvements to enhance the customer experience.

Qualifications

• Previous experience within a customer service and administrative role.
• Experience using a customer database, CRM or order processing system.
• Excellent written and verbal communication skills.
• Good working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint.

Responsabilités

• Communicating with customers, members, volunteers, community groups and business clients via telephone, email, live chat and written correspondence.
• Processing customer orders and responding to general enquiries.
• Managing and resolving customer queries and complaints professionally and efficiently.
• Building strong relationships with customers and ensuring they feel heard, valued and supported.
• Monitoring internal systems to identify outstanding tasks and ensuring these are completed within appropriate timescales.
• Prioritising urgent enquiries and ensuring customers receive timely responses.
• Identifying and reporting errors or inconsistencies and working with colleagues to resolve issues.
• Processing BACS payments received from the Finance team and ensuring customer records are accurate.
• Maintaining accurate customer and membership information.
• Providing general administrative support to the wider team.
• Reviewing existing processes and suggesting improvements to reduce manual administration and improve the overall customer experience.
• Following up on customer feedback and helping turn this into positive improvements.

Connaissances

Customer service

Administrative skills

Communication skills

Proactivity

Teamwork

Time management

Attention to detail

Numerical skills

Prioritization

Adaptability

Relationship building

Outils

Microsoft Office

Description du poste

SMT Recruitment in Welwyn Garden City is seeking a Membership & Customer Service Executive to join the Community & Membership Team. You will be the primary contact for customers, members, volunteers and business clients, handling enquiries with courtesy and efficiency.

The role combines customer service with administrative support, including processing orders, updating records, and supporting process improvements to enhance the customer experience.