Client Relations & Accounts Executive

Smart10 Ltd, Trading as SMT Recruitment; Welwyn Garden City; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

SMT Recruitment in Welwyn Garden City is seeking a Business Account Executive to support service delivery and build trusted client relationships. You will handle bookings, coordinate trainers, and respond to calls and emails to ensure a high level of service.

Approximately 55% of the role is telephone-based; you will identify upsell opportunities, prepare invoices, monitor satisfaction, and maintain accurate data for forecasting. Hybrid work available after training.

Qualifications

• At least three years' experience within an administrative role.
• Excellent telephone and written communication skills.
• Strong Microsoft Office skills, particularly Excel.

Responsibilities

• Acting as a key day to day contact for customers, delegates and trainers.
• Providing administrative and operational support to Account Managers and the wider service delivery team.
• Managing bookings and coordinating trainers to ensure services run smoothly.
• Responding to incoming calls and emails professionally and within agreed timescales.
• Maintaining strong relationships with existing clients and ensuring they receive an excellent level of service.
• Proactively identifying opportunities to introduce additional products and services to existing customers.
• Supporting Account Managers with client requirements and commercial opportunities.
• Preparing invoices and maintaining accurate client and booking information.
• Monitoring customer satisfaction and identifying potential issues before they escalated.
• Investigating queries and taking ownership of finding appropriate solutions.
• Producing regular activity, performance and service delivery reports.
• Maintaining accurate data to support forecasting, reporting and client insights.
• Working towards agreed KPIs and service standards.
• Identifying opportunities to improve processes and increase efficiency.
• Supporting the introduction of new systems, processes and tools.
• Attending internal meetings, client meetings and events when required.
• Identifying and reporting errors or inconsistencies and working collaboratively to resolve them.

Job description

SMT Recruitment in Welwyn Garden City is seeking a Business Account Executive to support service delivery and build trusted client relationships. You will handle bookings, coordinate trainers, and respond to calls and emails to ensure a high level of service.

Approximately 55% of the role is telephone-based; you will identify upsell opportunities, prepare invoices, monitor satisfaction, and maintain accurate data for forecasting. Hybrid work available after training.