Membership Administrator

The Lensbury Resort; Teddington; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free meal

Hotel discounts

Leisure facilities access

EAP for family

Online benefits portal

Apprenticeship funding

Training & development

Staff events

Cycle to work

Free parking

Refer a friend

28 days leave

Job summary

The Lensbury is seeking a dedicated Membership Administrator to maintain the membership database and support the Membership Office’s daily operations. You will handle member enquiries and manage Direct Debit processes, renewals and data accuracy to support retention goals.

Role involves reporting, GDPR compliance, and assisting in club events. Onsite, full-time with benefits and potential for progression within a premium riverside venue.

Qualifications

• Strong communication skills and customer service experience.
• Ability to solve problems and manage multiple tasks.
• Excellent organisational and filing skills.
• Proactive approach with curiosity and resilience.

Responsibilities

• Handle daily member enquiries in person, by phone and via email.
• Manage Direct Debit processes.
• Issue renewal letters, communicate subscription changes and manage annual membership renewals.
• Monitor membership expiry dates and administer frozen memberships.
• Ensure members are on the correct membership package relevant to age.
• Keep membership systems fully updated and ensure filing is completed and digital paperwork stored correctly.
• Produce weekly/monthly reports, starters and leavers reports, and other reports as required.
• Ensure full compliance with Data Protection and GDPR requirements.
• Achieve monthly and annual targets for terminations and freezes.
• Deliver accurate forecasting and activity planning to support retention goals.
• Contribute to the wider retention strategy and communicate policy or process changes to members.
• Attend member events and provide support to wider club events where required.

Skills

Communication

Problem-solving

Organisational abilities

Proactive attitude

Reliability

Job description

Membership Administrator

The Lensbury, Broom Rd, Teddington, Middlesex, TW11 9NU

About us

Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

The Membership Administrator is responsible for maintaining our membership database and assisting in the administration of the Membership Office.

Benefits

• Free meal every shift including unlimited hot and cold drinks in the on-site canteen
• Discounts at The Lensbury and across some L+R hotels worldwide
• Use of some leisure facilities, including gym & swimming pool (after successful 30 day review)
• EAP for you and your family, including 24/7 helpline
• Online benefits portal offering lots of discounts across some major brands
• Fully funded Apprenticeship opportunities
• Excellent training and development opportunities
• Staff Awards and Social events throughout the year
• Cycle to work scheme
• Free parking
• Refer a Friend programme
• Paid annual leave of 28 days including public holidays

Key Responsibilities

• Handle daily member enquiries in person, by phone and via email.
• Manage Direct Debit processes.
• Issue renewal letters, communicate subscription changes and manage annual membership renewals.
• Monitor membership expiry dates and administer frozen memberships.
• Ensure members are on the correct membership package relevant to age.
• Keep membership systems fully updated and ensure filing is completed and digital paperwork stored correctly.
• Produce weekly/monthly reports, starters and leavers reports, and other reports as required.
• Ensure full compliance with Data Protection and GDPR requirements..
• Achieve monthly and annual targets for terminations and freezes.
• Deliver accurate forecasting and activity planning to support retention goals.
• Contribute to the wider retention strategy and communicate policy or process changes to members.
• Attend member events and provide support to wider club events where required.

What We’re Looking For

To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:

• A proactive, solutions-focused attitude Someone who takes ownership, anticipates challenges, and approaches work with curiosity and resilience.
• Professional behaviours Reliability, accountability, and the ability to collaborate effectively with colleagues and stakeholders.
• Key skills Strong communication, problem-solving, and organisational abilities, along with the technical or role-specific skills needed to excel.
• Core values Integrity, respect, inclusivity, and a commitment to continuous improvement and high‑quality work.

• Job RefTLH1482
• BranchThe Lensbury
• LocationTeddington
• Salary/Benefits£26522 per annum plus 1/4ly sales commission, hotel discounts, EAP, free lunch daily, use of some leisure facilities
• Contract typePermanent
• HoursFull Time
• Hours per week40
• Date posted09/10/2026
• Closing date16/11/2026