Membership & Data Coordinator - Retention & Reports

The Lensbury Resort; Teddington; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free meal

Hotel discounts

Leisure facilities access

EAP for family

Online benefits portal

Apprenticeship funding

Training & development

Staff events

Cycle to work

Free parking

Refer a friend

28 days leave

Job summary

The Lensbury is seeking a dedicated Membership Administrator to maintain the membership database and support the Membership Office’s daily operations. You will handle member enquiries and manage Direct Debit processes, renewals and data accuracy to support retention goals.

Role involves reporting, GDPR compliance, and assisting in club events. Onsite, full-time with benefits and potential for progression within a premium riverside venue.

Qualifications

• Strong communication skills and customer service experience.
• Ability to solve problems and manage multiple tasks.
• Excellent organisational and filing skills.
• Proactive approach with curiosity and resilience.

Responsibilities

• Handle daily member enquiries in person, by phone and via email.
• Manage Direct Debit processes.
• Issue renewal letters, communicate subscription changes and manage annual membership renewals.
• Monitor membership expiry dates and administer frozen memberships.
• Ensure members are on the correct membership package relevant to age.
• Keep membership systems fully updated and ensure filing is completed and digital paperwork stored correctly.
• Produce weekly/monthly reports, starters and leavers reports, and other reports as required.
• Ensure full compliance with Data Protection and GDPR requirements.
• Achieve monthly and annual targets for terminations and freezes.
• Deliver accurate forecasting and activity planning to support retention goals.
• Contribute to the wider retention strategy and communicate policy or process changes to members.
• Attend member events and provide support to wider club events where required.

Skills

Communication

Problem-solving

Organisational abilities

Proactive attitude

Reliability

Job description

The Lensbury is seeking a dedicated Membership Administrator to maintain the membership database and support the Membership Office’s daily operations. You will handle member enquiries and manage Direct Debit processes, renewals and data accuracy to support retention goals.

Role involves reporting, GDPR compliance, and assisting in club events. Onsite, full-time with benefits and potential for progression within a premium riverside venue.