Membership & Data Administration Specialist

Iconic Hotels & Resorts; Teddington; Remote; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Free meals and drinks

Discounts across Iconic Hotels

Use of leisure facilities

Employee assistance programme (EAP)

Online benefits portal

Apprenticeship opportunities

Training and development

Staff events and awards

Cycle to work

Free parking

Refer a Friend

28 days paid annual leave

Job summary

The Lensbury, part of Iconic Hotels & Resorts, is seeking a Membership Administrator to maintain our membership database and support the Membership Office at the riverside venue in Teddington.

You will handle member enquiries, manage Direct Debit processes, renewals and ensure data accuracy. This role offers development opportunities, training, and a range of staff benefits within a vibrant club environment.

Qualifications

• Proactive, solutions-focused attitude and ownership.
• Reliable and accountable; able to collaborate with colleagues.
• Strong communication, problem-solving and organisational abilities.
• Integrity, respect, inclusivity and commitment to high‑quality work.

Responsibilities

• Handle daily member enquiries in person, by phone and via email.
• Manage Direct Debit processes.
• Issue renewal letters, communicate subscription changes and manage annual membership renewals.
• Monitor membership expiry dates and administer frozen memberships.
• Ensure members are on the correct membership package relevant to age.
• Keep membership systems fully updated and ensure filing is completed and digital paperwork stored correctly.
• Produce weekly/monthly reports, starters and leavers reports, and other reports as required.
• Ensure full compliance with Data Protection and GDPR requirements..
• Achieve monthly and annual targets for terminations and freezes.
• Deliver accurate forecasting and activity planning to support retention goals.
• Contribute to the wider retention strategy and communicate policy or process changes to members.
• Attend member events and provide support to wider club events where required.

Skills

Proactive attitude

Solutions-focused

Strong communication

Problem solving

Organisational skills

Collaborative

Integrity

Respect and inclusivity

Job description

The Lensbury, part of Iconic Hotels & Resorts, is seeking a Membership Administrator to maintain our membership database and support the Membership Office at the riverside venue in Teddington.

You will handle member enquiries, manage Direct Debit processes, renewals and ensure data accuracy. This role offers development opportunities, training, and a range of staff benefits within a vibrant club environment.