Food & Beverage/Bar Supervisor

The Lensbury; Teddington; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free meals on duty

Staff discount on stays

Gym and pool access after 30 days

Employee Assistance Programme

Online benefits portal discounts

Fully funded apprenticeships

Training and development opportunities

Staff awards and social events

Cycle to work scheme

Free onsite parking

Refer a Friend program

28 days paid annual leave

Job summary

The Lensbury is seeking a Food & Beverage Supervisor to oversee day-to-day operations across all F&B outlets and lead the team to deliver outstanding service. You will ensure cleanliness, stock readiness, and adherence to standards while supporting menu promotions and events that enhance guest experience.

Join a premium hotel and leisure resort with opportunities for development, training, and collaboration across departments.

Qualifications

• Experience in hospitality, hotel or members' club setting preferred.
• Proven leadership abilities with excellent communication and organisational skills.
• Strong knowledge of F&B operations, service standards and cost control.
• Ability to multitask and work under pressure in a fast-paced environment.
• Commitment to delivering exceptional guest service and attention to detail.

Responsibilities

• Supervise day-to-day operations across all F&B outlets.
• Provide leadership to the F&B team, ensuring motivation and training.
• Oversee setup and preparation of dining areas, ensuring cleanliness and stock levels.
• Monitor service standards and address issues promptly to maintain quality.
• Assist in menu development, promotions and events to drive revenue.
• Maintain inventory and control costs through waste minimisation and stock rotation.
• Ensure health and safety, hygiene standards and licensing compliance.
• Handle guest inquiries and feedback professionally to resolve issues.
• Collaborate with Kitchen, Housekeeping, Membership and Front Office for seamless service.

Skills

Leadership

Communication

F&B operations

Cost control

Team training

Job description

About us

Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 156 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

As a Food & Beverage Supervisor, you will play a pivotal role in ensuring the smooth operation of our F&B outlets; maintaining high standards of quality, and maximising guest satisfaction.

Benefits

• Free meals whilst on duty
• Staff rate stays at The Lensbury and within Iconic Hotels & Resorts
• Use of gym & swimming pool (after successful 30 day review)
• EAP with 24/7 helpline for you and your family
• Online benefits portal offering lots of discounts across major brands
• Fully funded Apprenticeship opportunities
• Excellent training and development opportunities
• Staff Awards and Social events throughout the year
• Cycle to work scheme
• Free onsite parking
• Refer a Friend programme
• Paid annual leave of 28 days including public holidays

Key Responsibilities

• Supervise and coordinate the day-to-day operations across all our F&B outlets.
• Provide leadership and guidance to the F&B team, ensuring they are motivated, trained, and equipped to deliver outstanding service.
• Oversee the setup and preparation of dining areas, ensuring they are clean, organised, and properly stocked with supplies.
• Monitor service standards to ensure efficient and attentive service delivery, addressing any issues or concerns promptly.
• Assist in the development and implementation of menus, promotions, and special events to drive revenue and enhance the guest experience.
• Maintain inventory levels and control costs by minimising waste and implementing effective stock rotation procedures.
• Ensure compliance with health and safety regulations, food hygiene standards, and licensing laws at all times.
• Handle guest enquiries, complaints and feedback in a professional and courteous manner, striving to resolve issues to the guest's satisfaction.
• Collaborate with other departments, such as Kitchen, Housekeeping, Membership and Front Office, to ensure seamless coordination and communication.
• Conduct regular inspections and audits to maintain cleanliness, hygiene, and presentation standards in all F&B areas.
• Ensure team members are working flexibly to meet business requirements, across all F&B areas, moving between outlets to cover business peaks or breaks.
• Assist in the recruitment, training, and performance management of food and beverage staff, conducting regular evaluations and providing constructive feedback.

What we're looking for:

To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:

• Previous experience in a similar role within the hospitality industry, preferably in a Hotel or Members' Club setting.
• Proven leadership abilities with excellent communication, interpersonal, and organisational skills.
• Strong knowledge of F&B operations, including service skills and cost control.
• Ability to work effectively under pressure, multitask, and prioritise tasks in a fast-paced environment.
• Attention to detail and a commitment to delivering exceptional guest service.
• Flexibility to work evenings, weekends, and public holidays as required.
• Personal Licence holder (preferred but not essential)