Member Services Specialist - Banking & Community Outreach

ncsecu.org; Oxford; On-site; GBP 22,000 - 29,000; Full time

Job summary

SECU is seeking a Member Services Representative in Oxford to handle branch operations, educate members on products, and process a wide range of transactions. You will educate members, maintain accurate records, and support cash handling procedures in a fast-paced credit union environment.

Responsibilities include account maintenance, tax-advantaged accounts, Notary services, and community engagement, with emphasis on confidentiality, compliance, and exceptional member service across in-person,

Qualifications

• Must have high school diploma or GED equivalent.
• Excellent communication skills, both verbal and written.
• Must be self-motivated and dependable.
• Must have a demonstrated ability to problem solve and use good judgment.
• Must be an active listener and communicator.
• Minimum of 2 years of SECU or directly related experience strongly preferred.
• Excellent balancing record with no gross balancing violations or exceptions in the preceding 6 months.

Responsibilities

• Proficiency in account maintenance and opening all account types for new members while following MIP procedures.
• Open and process maintenance on tax advantaged accounts, process foreign and domestic wire transfers, redeem savings bonds, and help order and return foreign currency.
• Obtain and execute Notary Public services as requested by management.
• Engage with community as requested by management by attending community events to enhance Credit Union presence.
• Maintain a current and comprehensive knowledge of credit union products and services, and independently possess an ability to educate members and make recommendations based on their needs.
• Contact members and document efforts regarding deposit and/or loan collection reports as directed by management.
• Perform subsequent advances on existing open and home equity lines of credit after completing the "Advances" module.
• Assist with member safe deposit box access AFTER completing the "Safe Deposit Box" Module and Annual Safe Deposit Box Training.

Skills

Communication skills

Active listening

Problem solving

Dependable

Self-motivated

Customer service

Education

High school diploma or GED

Job description

SECU is seeking a Member Services Representative in Oxford to handle branch operations, educate members on products, and process a wide range of transactions. You will educate members, maintain accurate records, and support cash handling procedures in a fast-paced credit union environment.

Responsibilities include account maintenance, tax-advantaged accounts, Notary services, and community engagement, with emphasis on confidentiality, compliance, and exceptional member service across in-person,