Entry-Level Member Services Associate

State Employees' Credit Union; Oxford; On-site; GBP 21,000 - 30,000; Full time

Job summary

State Employees' Credit Union in Oxford is seeking an entry-level Associate Member Services Representative to support daily branch operations and deliver exemplary member service. You will respond to inquiries by phone and in person, handle cash and basic account openings under supervision, and participate in ongoing training to grow knowledge of SECU products.

The role emphasizes confidentiality, security, and teamwork within a friendly, community-focused environment.

Qualifications

• High school diploma or GED required.
• Strong communication and problem-solving skills.
• Aptitude for meeting people and earning member confidence.

Responsibilities

• Greet and assist members in person and by phone.
• Process transactions and balance cash drawer.
• Assist with basic account openings and inquiries under supervision.
• Follow branch procedures and maintain confidentiality.

Skills

Customer service

Communication skills

Problem-solving

People skills

Education

High school diploma or GED

Bachelor’s degree or CCUE Certification or AA/AS via NC-CTP

Tools

CXone

MARGO Platform

MARGO Teller

Job description

State Employees' Credit Union in Oxford is seeking an entry-level Associate Member Services Representative to support daily branch operations and deliver exemplary member service. You will respond to inquiries by phone and in person, handle cash and basic account openings under supervision, and participate in ongoing training to grow knowledge of SECU products.

The role emphasizes confidentiality, security, and teamwork within a friendly, community-focused environment.