Member Experience Banker (Onsite)

Metro Credit Union; Reading; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Career growth

Job summary

Metro Credit Union's Reading Branch in Massachusetts is seeking a Sales & Service Representative who will deliver welcoming, accurate service, handle everyday banking needs, and protect member information while supporting branch operations. You will build trust through financial conversations, open accounts, process transactions, and refer members to Metro partners when appropriate.

This role requires on-site work, rotating Saturday shifts, and a commitment to growing skills across products,

Qualifications

• Clear communication and attentive service to members.
• Ability to handle financial transactions and detailed documentation accurately.
• Dependability and the ability to work onsite including rotating Saturdays.

Responsibilities

• Process deposits, withdrawals, check cashing, loan payments and payoffs, official checks, money orders, cash advances, and other member transactions accurately.
• Open and service consumer accounts while ensuring required identification and documentation.
• Ask thoughtful questions to understand each member’s needs and recommend appropriate financial solutions.
• Conduct consumer loan interviews, assist with applications and documentation, and keep members informed throughout the process.
• Make effective referrals to Metro partners when appropriate.
• Resolve member concerns by identifying the root cause and following through to resolution.
• Balance daily work within guidelines and protect confidential member information.
• Serve as a branch keyholder with responsibility for opening or closing the location as assigned.
• Build additional skills through Metro's Universal Service program.

Skills

Clear communication

Detail-oriented

Onsite work

Customer service

Lifting up to 50 lbs

Education

High school diploma

Tools

Branch systems

Job description

Metro Credit Union's Reading Branch in Massachusetts is seeking a Sales & Service Representative who will deliver welcoming, accurate service, handle everyday banking needs, and protect member information while supporting branch operations. You will build trust through financial conversations, open accounts, process transactions, and refer members to Metro partners when appropriate.

This role requires on-site work, rotating Saturday shifts, and a commitment to growing skills across products,