Member Services & Library Information Assistant

Royal College of Nursing; Greater London; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Annual leave up to 32 days plus bank

Flexible working

On-site role

Job summary

Royal College of Nursing is seeking a Customer Services Information Assistant at our London HQ. Join a member-focused team delivering exceptional service to nurses, midwives, and students.

This fixed-term role (35 hours) supports the library service, offers tours, and contributes to ongoing projects, with immediate start considered. The position emphasizes strong customer service, training others, and a proactive attitude.

Qualifications

• Knowledge of customer services and member support.
• Able to train others and share expertise.
• A real customer focus and attention to detail.

Responsibilities

• Field front-line enquiries from members.
• Provide library tours.
• Support both long-running and short-term library projects.

Skills

Customer service

Training others

Front-line enquiries

Job description

Royal College of Nursing is seeking a Customer Services Information Assistant at our London HQ. Join a member-focused team delivering exceptional service to nurses, midwives, and students.

This fixed-term role (35 hours) supports the library service, offers tours, and contributes to ongoing projects, with immediate start considered. The position emphasizes strong customer service, training others, and a proactive attitude.