Customer Services Information Assistant

Royal College of Nursing; Greater London; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Annual leave up to 32 days plus bank

Flexible working

On-site role

Job summary

Royal College of Nursing is seeking a Customer Services Information Assistant at our London HQ. Join a member-focused team delivering exceptional service to nurses, midwives, and students.

This fixed-term role (35 hours) supports the library service, offers tours, and contributes to ongoing projects, with immediate start considered. The position emphasizes strong customer service, training others, and a proactive attitude.

Qualifications

• Knowledge of customer services and member support.
• Able to train others and share expertise.
• A real customer focus and attention to detail.

Responsibilities

• Field front-line enquiries from members.
• Provide library tours.
• Support both long-running and short-term library projects.

Skills

Customer service

Training others

Front-line enquiries

Job description

Customer Services Information Assistant

RCN London HQ, 35 hours, fixed term contract until 31 March 2027

£37,191 per annum (including London weighting)

There is more to the RCN than you might think. We’re a trade union with a membership of over half a million nurses, midwives, nursing support workers and students. We support their practice, represent them, lobby on their behalf, and develop them. We exist to make a positive difference – to the working lives of our members and ultimately to standards in patient care. Our employees are drawn from many walks of life – we are nurses, marketers and communicators, administrators, IT professionals, policy and finance experts, lawyers… together we are so much more. We couldn’t do what we do without our people.

The role

As a Customer Services Information Assistant you’ll use your positive attitude and your knowledge of customer services skills to deliver an exceptional service to our members

In this varied role every day will be filled with possibilities. We'll look to you to work with and represent all aspects of the library service: fielding front line enquiries, providing tours, and supporting long-running and short term library projects. It's a great way to build on your skills and experience and develop your potential.

The person

As well as exceptional customer service, to join us you’ll need knowledge of supporting and training others.

Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do.

We are looking for someone who can start as soon as possible, although we will consider individual notice periods.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.

What we offer you

We expect you to look after our members. And we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.

We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.

We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. This is a fully site-based role, and the successful candidate will be required to work on-site during contracted hours.

Equal opportunities for everyone

Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.

As proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.

Contact details

For more information or for an informal discussion about the role please contact Marian Brown, Library Customer Services Manager on [e-mail]

For more information about the recruitment and selection process please contact [e-mail]

Opening date: 27 August 2026

Closing date: midnight on 13 September 2026

Interview dates: 22 September 2026