Library and Knowledge Services Manager

Norfolk and Norwich University Hospitals NHS Foundation Trust; Colney; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Flexible working hours

Excellent pension scheme

Free Park & Ride service

Job summary

Norfolk and Norwich University Hospitals NHS Foundation Trust is seeking a Knowledge and Library Services Manager to lead a dynamic team and deliver high-quality, patient-focused library and knowledge services to support education, research and clinical care.

You will coordinate print and digital resources, analyse usage data and feedback, and contribute to regional and national NHS library activities. This role offers flexible working options within an NHS Trust environment.

Qualifications

• Experience in library and knowledge services
• People management / team leadership

Responsibilities

• Plan, deliver and continuously improve a range of library and knowledge services ensuring accessibility and responsiveness for all users
• Produce reports and statistics to monitor performance and inform service developments
• Identify priorities to deliver the Strategic Library Plan and support organisational objectives
• Manage refurbished library spaces and digital service provision
• Lead a small team with direction, support and development to maintain high performance
• Coordinate workloads, design rotas, and build relationships across the Trust and NHS networks

Job description

We are seeking an inspiring and proactive Knowledge and Library Services Manager to lead the delivery of a high-quality, customer-focused service that supports outstanding patient care, education, research and organisational learning. Guided by our PRIDE values – People-focused, Respect, Integrity, Dedication and Excellence – you will ensure that healthcare professionals, students and trainees have access to the evidence, knowledge and resources they need to make informed decisions and deliver the best possible care. You will lead a small team, fostering a culture of collaboration, continuous improvement and excellent customer service. You will coordinate, develop and evaluate the service, ensuring it remains innovative, responsive and aligned to the needs of staff and learners. This is a varied and rewarding role with a direct impact on patient outcomes, education and research. If you are passionate about transforming library and knowledge services, championing evidence-based practice and empowering others through access to knowledge, we would love to hear from you. This is your opportunity to make a meaningful difference and help shape a culture of learning, innovation and excellence across the Trust.

Interview date: to be confirmed.

• You will be responsible for planning, delivering and continuously improving a range of library and knowledge services, ensuring they remain relevant, accessible and responsive to all users - this includes managing, selecting and renewing print and digital resources using usage data, stakeholder feedback, service priorities and budget considerations to maximise value and impact
• You will be required to produce reports and statistical returns, monitoring service performance, demonstrating impact and using data and feedback to inform service developments and improvements
• As the manager of the service, you will identify service priorities and determine the activities required to deliver the Strategic Library Plan and support organisational objectives
• You will be responsible for managing the newly refurbished library spaces, alongside digital service provision
• You will lead a small team, providing direction, support and development to enable high levels of performance
• You will be comfortable managing competing priorities, coordinating workloads and designing rotas to ensure services are delivered effectively
• You will also build productive relationships with colleagues across the Trust and work collaboratively with local NHS library networks and NHS England to contribute to regional and national priorities, share best practice and support service development.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

For further details / informal visits contact: Name: Nicola Skeet Job title: Organisational Development & Learning Facilitator Email address: [e-mail]