Library Experience Assistant x2

Middlesex University London; Greater London; Hybrid; GBP 20,000 - 26,000; Part time

Job summary

Middlesex University London is seeking a Library Experience Assistant to join the Library Experience team on a part-time 0.8 FTE, term-time basis. You will support students with first-line enquiries, assist with library circulation processes and queries, and help maintain a friendly, welcoming environment that supports learning.

The role requires regular evening and weekend work on a rota basis. Actual hours will be determined by the line manager.

Qualifications

• Customer services experience required.

Responsibilities

• Provide first line enquiries support to students, visitors and staff.
• Assist with library circulation processes and queries.
• Proactively manage student behaviour to maintain a welcoming environment.

Job description

The Library Experience team maintains a library environment that is conducive to study and learning and provides a friendly and approachable/high quality service to students and visitors, creating a positive impression of the Library and Digital and Library Services, including providing first level support to students, visitors, university staff and others, escalating and triaging enquiries as needed.

As a Library Experience Assistant, you will use your customer services experience and skills to support students with first line enquiries, assist with library circulation processes and queries, proactively manage student behaviour and ensure a friendly and welcoming environment and atmosphere that is conducive to learning.

The role requires regular evening and weekend work on a rota basis. This role is contracted on a part time 0.8FTE annualised hours basis and works term-time only (i.e. September to May). Actual hours to be determined by line manager as required.

Middlesex is committed to fostering an inclusive working environment. We encourage applications from underrepresented groups including people from Black, Asian and minority ethnic groups, disabled people, LGBTQ+ people, women, and gender non-conforming individuals. All recruitment decisions will be based on merit.

We value diversity and strive to create a fairer, more equitable work environment for our staff and students.

We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff diversity networks, campus facilities and services to support staff from different backgrounds.

Middlesex is home to a diverse community of professionals. We are a bronze award holder of the Athena Swan Charter and the Race Equality Charter, a Stonewall Top 100 employer and Gold award holder in 2023, and a Disability Confident Leader.