Community & Customer Experience Specialist

Jumpstart; Greater London; Hybrid; GBP 20,000 - 28,000; Full time

Job summary

Jumpstart is hiring an entry-level Customer Happiness Executive in London (Angel). This role is hybrid after probation and focuses on caring for the brand's community to ensure customers receive great service.

You will answer questions across email, chat and social, manage orders and deliveries, and help identify patterns to improve the overall customer experience. An ideal fit loves helping people and staying organised.

Qualifications

• Entry-level role in a fast-moving consumer brand.
• Strong organisational skills and a customer-first mindset.

Responsibilities

• Answer customer questions across email, chat and social.
• Sort out orders, deliveries and subscriptions.
• Spot patterns and help improve the customer experience.

Skills

Customer service

Organised

Job description

Jumpstart is hiring an entry-level Customer Happiness Executive in London (Angel). This role is hybrid after probation and focuses on caring for the brand's community to ensure customers receive great service.

You will answer questions across email, chat and social, manage orders and deliveries, and help identify patterns to improve the overall customer experience. An ideal fit loves helping people and staying organised.