Community & Customer Care Operations Specialist

Charlotte Tilbury Beauty; City Of London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Inclusivity in parental leave policy

Wellness and social benefits

Product discount

Job summary

A leading beauty brand in London is seeking a Customer Care Operations & Social Community Coordinator to engage with members across social media platforms. The ideal candidate will have at least 2 years of experience in a similar role and a passion for customer service and the beauty industry. This role offers flexibility with a hybrid work model and various employee benefits including generous vacation days and wellness programs.

Qualifications

• Minimum 2 years of experience in a similar role.
• Strong interest in the beauty industry.
• Ability to identify and track relevant customer service metrics.

Responsibilities

• Engage with members on social media channels.
• Meet KPIs such as average response time.
• Provide product information and order assistance to achieve sales goals.

Skills

Exceptional customer service skills

Experience with social media platforms

Excellent verbal and written communication

Strong people skills

Proactive and self-motivated

Data-driven and detail-obsessed

Education

Bachelor's degree in communications or relevant field

Tools

Zendesk

NetSuite

Brand Bastion

Dash Hudson

Job description

A leading beauty brand in London is seeking a Customer Care Operations & Social Community Coordinator to engage with members across social media platforms. The ideal candidate will have at least 2 years of experience in a similar role and a passion for customer service and the beauty industry. This role offers flexibility with a hybrid work model and various employee benefits including generous vacation days and wellness programs.