Community & Customer Care Operations Specialist

Charlotte Tilbury Beauty; City Of London; Híbrido; GBP 28 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25 days holiday plus bank holidays

Inclusivity in parental leave policy

Wellness and social benefits

Product discount

Resumo da oferta

A leading beauty brand in London is seeking a Customer Care Operations & Social Community Coordinator to engage with members across social media platforms. The ideal candidate will have at least 2 years of experience in a similar role and a passion for customer service and the beauty industry. This role offers flexibility with a hybrid work model and various employee benefits including generous vacation days and wellness programs.

Qualificações

• Minimum 2 years of experience in a similar role.
• Strong interest in the beauty industry.
• Ability to identify and track relevant customer service metrics.

Responsabilidades

• Engage with members on social media channels.
• Meet KPIs such as average response time.
• Provide product information and order assistance to achieve sales goals.

Conhecimentos

Exceptional customer service skills

Experience with social media platforms

Excellent verbal and written communication

Strong people skills

Proactive and self-motivated

Data-driven and detail-obsessed

Formação académica

Bachelor's degree in communications or relevant field

Ferramentas

Zendesk

NetSuite

Brand Bastion

Dash Hudson

Descrição da oferta de emprego

A leading beauty brand in London is seeking a Customer Care Operations & Social Community Coordinator to engage with members across social media platforms. The ideal candidate will have at least 2 years of experience in a similar role and a passion for customer service and the beauty industry. This role offers flexibility with a hybrid work model and various employee benefits including generous vacation days and wellness programs.