Member Experience & Retention Leader

Work.Life; Greater London; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Monthly wellness package

Team socials

Training & development

Job summary

Work.Life in London seeks a Membership Manager to drive member retention, build strong relationships, and lead a space operations team. You will own the member experience, respond to needs promptly, and ensure service standards reflect the Work.Life ethos.

You will manage a small team, onboard new members, and maintain data accuracy across systems to support planning and reviews. The role blends people leadership with hands-on operations in a dynamic space.

Qualifications

• Experience in building and maintaining strong relationships with members and clients.
• Ability to lead a small team and provide constructive feedback.
• Strong understanding of running a service space with attention to detail.

Responsibilities

• Build strong, personal relationships with members and understand their needs.
• Lead renewal conversations and identify opportunities for growth.
• Maintain high standards for space cleanliness and operations.
• Manage day-to-day queries and ensure timely resolutions.
• Ensure data accuracy across systems for visibility and planning.
• Oversee relationships with contractors and stakeholders supporting the space.

Skills

Relationship Management

Leadership

Operational Awareness

Commercial Thinking

Organisation & Ownership

Job description

Work.Life in London seeks a Membership Manager to drive member retention, build strong relationships, and lead a space operations team. You will own the member experience, respond to needs promptly, and ensure service standards reflect the Work.Life ethos.

You will manage a small team, onboard new members, and maintain data accuracy across systems to support planning and reviews. The role blends people leadership with hands-on operations in a dynamic space.