Member Experience & Operations Assistant

David Lloyd Clubs; Epsom; On-site; GBP 12,000 - 21,000; Full time

Benefits offered by this job

Free Club Membership

Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Personal Training discounts

Opportunities for Career Advancement

Wagestream App

Access to Benefits Suite

Job summary

David Lloyd Clubs in Epsom seeks an Operations Assistant to help deliver exceptional member experiences across the club. You will support daily opening and closing tasks, greet members, assist teams, and help maintain a clean, safe environment seven days a week.

This role rewards a team player with strong communication and a customer-first mindset; internal training and some on-the-job development are provided, with opportunities for career progression and access to member benefits.

Qualifications

• Commitment to delivering excellent customer service.
• Team player with strong communication and collaboration.
• Ability to work in a fast-paced environment.
• Emergency Response Qualification is desirable but not essential for this role.

Responsibilities

• Clean and prepare areas as needed.
• Assist with opening and closing duties.
• Greet members and provide help as required.
• Support club teams across departments.

Skills

Customer service

Team player

Strong communication

Fast-paced environment

Job description

David Lloyd Clubs in Epsom seeks an Operations Assistant to help deliver exceptional member experiences across the club. You will support daily opening and closing tasks, greet members, assist teams, and help maintain a clean, safe environment seven days a week.

This role rewards a team player with strong communication and a customer-first mindset; internal training and some on-the-job development are provided, with opportunities for career progression and access to member benefits.