Member Experience Lead – Premium Coworking Hub

Plus X Innovation; Slough; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Personal development allowance £250

Volunteering days

Health & wellbeing resources

Pension scheme

Learning & development

Team socials

Regular all-team meetings

Employee surveys

Job summary

Plus X Innovation is seeking a Location Coordinator in Slough to ensure a welcoming, well-presented and compliant space. You will support member experience, events and daily operations while building relationships and driving customer satisfaction.

Reporting to the Location Manager, you will help manage enquiries, tours and onboarding, with a focus on delivering exceptional hospitality and a premium workplace experience.

Qualifications

• Experience in hospitality or premium customer service environments.
• Proactive, solutions-focused mindset with ownership and initiative.
• Ability to build trusted relationships with diverse people.

Responsibilities

• Deliver a warm, professional environment for members, visitors and guests.
• Build relationships and connect members with relevant services across the community.
• Support Front of House operations and seamless member experience.

Skills

Hospitality

Customer service

Relationship building

Sales mindset

Organisational skills

Tools

Microsoft Office

CRM systems

Job description

Plus X Innovation is seeking a Location Coordinator in Slough to ensure a welcoming, well-presented and compliant space. You will support member experience, events and daily operations while building relationships and driving customer satisfaction.

Reporting to the Location Manager, you will help manage enquiries, tours and onboarding, with a focus on delivering exceptional hospitality and a premium workplace experience.