Member Experience Host - Front Desk & Events

Fora Space Limited; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25% off at Fora cafés – your morning ☕

2 x volunteer days / year

Monthly Deliveroo Lunch

Elevated Style Allowance

Generous Employee Referral Scheme

Job summary

Fora Space Limited is seeking a Member Experience Host for its London locations to deliver exceptional experiences for members and visitors. You will welcome guests, manage room bookings, catering, and office services, and help maintain high standards of service and safety across Fora spaces.

This role focuses on customer care, smooth daily operations, and teamwork with multiple departments to create a welcoming, efficient workplace.

Qualifications

• Minimum 1 year's experience in retail, hospitality, or customer service.
• Outstanding communication and interpersonal skills.
• Excellent attention to detail with a strong sense of ownership and high standards.
• Proficient in Word and Excel.
• Brilliant self-starter; able to work independently and as part of a team.

Responsibilities

• Welcome all visitors warmly in person or over the phone and handle enquiries.
• Create a culture that energises and empowers people to do their best work.
• Coordinate member requests: meeting room bookings, catering, postage, and courier services.
• Host and service internal/external meeting guests; arrange catering, tea/coffee, and AV needs; prepare rooms.
• Conduct regular building walks to maintain cleanliness, presentation, and safety.
• Ensure spaces and meeting rooms are set up and ready for use; manage IT/maintenance tickets as needed.

Skills

Customer service

Hospitality

Team player

Problem solving

Communication

Tools

MS Office

Excel

Job description

Fora Space Limited is seeking a Member Experience Host for its London locations to deliver exceptional experiences for members and visitors. You will welcome guests, manage room bookings, catering, and office services, and help maintain high standards of service and safety across Fora spaces.

This role focuses on customer care, smooth daily operations, and teamwork with multiple departments to create a welcoming, efficient workplace.