Member Experience Associate

Allscreens Nationwide Ltd; Glasgow; On-site; GBP 12,000 - 16,000; Part time

Job summary

University of Glasgow's UofG Sport is seeking a part-time Membership Assistant in Glasgow. You will deliver an excellent customer experience to current and potential members, help with bookings, and drive member engagement.

The role is on-site, permanent, with a focus on welcoming visitors, handling enquiries, and contributing to a positive member journey. Disability Confident employer schemes are highlighted by the university.

Qualifications

• Provide exceptional customer service to UofG Sport members and prospects.
• Drive new member sales and improve retention.
• Engage with customers, greet visitors, assist with bookings, and address feedback.

Responsibilities

• Greet users, assist with bookings and provide general guidance.
• Collect and respond to customer feedback to improve experience.
• Promote Disability Confident scheme and university initiatives.

Job description

University of Glasgow's UofG Sport is seeking a part-time Membership Assistant in Glasgow. You will deliver an excellent customer experience to current and potential members, help with bookings, and drive member engagement.

The role is on-site, permanent, with a focus on welcoming visitors, handling enquiries, and contributing to a positive member journey. Disability Confident employer schemes are highlighted by the university.