Member Engagement Internship

NLA; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Pension

EAP

Cycle-to-work

Wellness initiatives

Professional development budget

Job summary

NLA is seeking a proactive Member Engagement Intern for a six-month fixed-term placement in London. You will support day-to-day member engagement, coordinate events, and help ensure enquiries are handled efficiently and professionally.

Working with the Client Relationship, Programme and Events teams, you will gain experience with membership management, CRM systems, data quality, and process improvement while developing strong organisational and problem-solving skills.

Qualifications

• Excellent written English
• Strong interpersonal skills
• Experience using CRM systems such as HubSpot or similar

Responsibilities

• Be the first point of contact for all member queries via email, phone or website
• Support members with account setup, maintaining member web profiles and other technical queries
• Assist members with project and award submission process, registering for events and other website related queries
• Support in coordinating member activities, networking events, roundtables, study tours and other member-led events
• Learn and use business systems to support membership initiatives and improve processes

Skills

CRM usage

Event coordination

Customer engagement

Problem solving

Team collaboration

Tools

HubSpot CRM

Photoshop

InDesign

Mac

Excel

PowerPoint

Job description

We’re looking for a Member Engagement Internto join our team on a paid six-month fixed term internship. This is an exciting opportunity for someone at the start of their career who is interested in membership organisations, events, customer engagement and London’s built environment.

As part of the Client Relationship Team, you will help ensure that NLA members receive an exceptional experience at every stage of their journey with us. You will gain exposure to membership management, events, CRM systems, business development, and project coordination, while working alongside teams across NLA.

You’ll get to experience all parts of the business, learn more about the built environment sector, and the business systems which support a thriving membership organisation.

About NLA

NLA is the membership organisation for the built environment sector in London. We connect architects, developers, planners, engineers and public sector leaders to shape better cities through insight, learning and debate. Our membership spans large organisations through to individuals and small practices, all united by a commitment to London’s built environment.

About the role

TheMember Engagement Internwill support the successful delivery of NLA’s membership experience.

Working closely with the Client Relationship, Programme and Events teams, you’ll support day-to-day member engagement, coordinate activities and events, maintain accurate membership data and help ensure enquiries are handled efficiently and professionally.

This is a varied, hands‑on role that would suit someone who enjoys working with people, solving problems, embracing new technology and developing strong organisational skills.

Key Responsibilities

At the heart of NLA is a network of more than 30,000+ built environment professionals. We connect businesses, industry leaders and public sector organisations, creating opportunities for collaboration, learning and influential conversations that shape better cities.

We deliver hundreds of events every year both for our members and for the wider public.

Delivering this requires a well organised team of people who are great at using systems like CRM and project management tools to manage their work in an efficient way.

To thrive as our Member Engagment Intern, you’ll have not only a strong interest in the built environment and city making, but more importantly you’ll be great at learning and finding new and creative ways to use IT and business systems to support our work.

In return, as part of this paid internship, you’ll get experience across the business and to understand how use of business systems and processes can enhance our membership offer and the work of our members. We believe this will provide a solid foundation into the world of work and the built environment for the right candidate.

Some of the work you’ll be doing:

• Act as the first point of contact for all member queries either by email, phone or through the website
• Support members with account set up, maintaining member web profiles and other technical queries
• Assist members with project and award submission process, registering for events and other website related queries
• Support the Front of House team with duties at The London Centre, including ensuring all members and guests are welcomed, recorded and receive relevant follow up
• Support in the coordination of member activities, networking events, roundtables, study tours and other member led events as part of the Client Relationship Team, and creation of event materials to include agendas, place cards and name badges
• Support the Client Relationship Team as required in preparing for Sales meetings conducting research on member organisations and ensuring are systems and date are as robust as possible especially as relates to 5 P’s (people/ projects / partnerships / places / priorities)
• Support the coordination of member reviews allowing the Client Relationship Team to maximise the renewal percentage
• Act as the link between Client Relationship Team and Programme Team on ensuring the right level of attendance and participation at all major NLA events, especially our Build World Summit and LREF
• Help maintain accurate records on HubSpot for all members
• Attend weekly Client Relationship Team meetings
• A problem-solving mindset with an ability to learn new systems and to a solve problems creatively – with an experience of using AI to help solve problems.
• Strong IT skills, including Microsoft Excel, Word and PowerPoint.
• Ideally an understanding of business systems including CRM which are vital for any membership organisation.
• An interest in architecture, design, planning or the built environment in London.
• Good interpersonal skills with a professional telephone manner and excellent written English.
• Strong organisational ability with attention to detail and time management.
• Enthusiasm, reliability and a willingness to take on new tasks and learn quickly.
• Experience using CRM systems such as HubSpot, or similar.
• Experience using Photoshop, InDesign or other creative software.
• Experience working on a Mac.
• Previous experience in events, cultural organisations, built environment roles, or administrative support.

Reports to: Director

• Location: NLA office at The London Centre, EC2.
• Work Pattern: 40 hours per week, Monday – Friday
• Salary: £30,784 per annum (equivalent to £15,392 for the 6-month contract period)
• Benefits: 25 days holiday (+ bank holidays) with uncapped discretionary leave, pension, EAP, Cycle-to-work, wellness initiatives and professional development budget.

We are an equal opportunities employer and welcome applicants from all backgrounds. We celebrate and are committed to creating an inclusive environment for all employees. Adjustments for application or interview process are available on request.

Applications will close at midday on Friday, 20th November. However, we may start interviews before the closing date so encourage early applications.