Paid Member Engagement Intern – Built Environment

NLA; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days holiday (+ bank holidays)

Pension

EAP

Cycle-to-work

Wellness initiatives

Professional development budget

Job summary

NLA is seeking a Member Engagement Intern for a 6-month fixed-term paid internship in London. You will support day-to-day member engagement, coordinate activities and events, and help ensure enquiries are handled efficiently.

This hands-on role offers exposure to membership management, CRM systems, events, and project coordination, with the chance to learn about the built environment sector while developing strong organisational and IT skills.

Qualifications

• Problem-solving mindset with ability to learn new systems.
• Strong IT skills, incl. Excel, Word, PowerPoint.
• Understanding of business systems including CRM.
• Interest in architecture, design, planning or built environment in London.
• Excellent written English and professional interpersonal skills.
• Strong organisational ability and time management.
• Willingness to take on new tasks and learn quickly.

Responsibilities

• Be first point of contact for member queries via email, phone or website.
• Assist with member account setup and profile maintenance.
• Support event submissions and registration processes.
• Help Front of House with London Centre duties.
• Coordinate member activities and prepare event materials.
• Assist Sales prep with research on member organisations and data.
• Support member reviews to maximise renewals.
• Link between Client Relationship and Programme teams for events.
• Maintain HubSpot records for members.
• Attend weekly Client Relationship Team meetings.

Skills

Problem-solving mindset

IT skills: Excel/Word/PowerPoint

CRM knowledge

Interest in built environment

Interpersonal skills

Organisational skills

Willingness to learn

Tools

HubSpot

Photoshop

InDesign

Job description

NLA is seeking a Member Engagement Intern for a 6-month fixed-term paid internship in London. You will support day-to-day member engagement, coordinate activities and events, and help ensure enquiries are handled efficiently.

This hands-on role offers exposure to membership management, CRM systems, events, and project coordination, with the chance to learn about the built environment sector while developing strong organisational and IT skills.