Member Experience Intern – Built Environment (Paid)

NLA; City Of London; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

25 days holiday (+ bank holidays)

Pension

EAP

Cycle-to-work

Wellness initiatives

Professional development budget

Job summary

NLA is offering a 6-month fixed-term paid internship in Member Engagement at The London Centre, London. The role focuses on member experience, events coordination, CRM data management, and cross-team collaboration to support the built environment community.

As an intern you will gain exposure to membership management, events, CRM systems, business development and project coordination, learning how a thriving membership organisation operates in London.

Qualifications

• Problem-solving mindset and ability to learn new systems, with experience using AI to solve problems.
• Strong IT skills including Microsoft Excel, Word and PowerPoint.
• Understanding of business systems including CRM.
• Interest in architecture, design, planning or built environment in London.
• Good interpersonal skills with professional telephone manner and excellent written English.
• Strong organizational ability with attention to detail and time management.
• Enthusiasm, reliability and willingness to learn new tasks.

Responsibilities

• Be the first point of contact for member queries via email, phone, or website.
• Assist with account setup, member profiles, and technical queries.
• Help with project and award submissions, event registrations and site queries.
• Support Front of House at The London Centre, welcoming members and guests.
• Coordinate member activities and create event materials like agendas and name badges.
• Prepare for sales meetings by researching member organisations and ensuring data quality in systems.
• Support renewal reviews to maximise renewal percentage.
• Liaise between Client Relationship and Programme Teams for attendance at major events like Build World Summit and LREF.
• Maintain records in HubSpot for all members.
• Attend weekly Client Relationship Team meetings.

Skills

Problem-solving

IT skills

Interpersonal skills

Organizational skills

Written English

Tools

HubSpot CRM

Photoshop

InDesign

Mac experience

Job description

NLA is offering a 6-month fixed-term paid internship in Member Engagement at The London Centre, London. The role focuses on member experience, events coordination, CRM data management, and cross-team collaboration to support the built environment community.

As an intern you will gain exposure to membership management, events, CRM systems, business development and project coordination, learning how a thriving membership organisation operates in London.