Meetings & Events Guest Experience Specialist

Village Hotels; England; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink discount

Friends & Family discounts

Retail & Lifestyle discounts

Employee Assistance Programme

Job summary

Village Hotels is seeking a friendly, energetic Meetings & Events Team Member to deliver high standards across conferences and celebrations. You will greet guests confidently, ensure safety and comfort, and help create memorable visits.

With a focus on service, you’ll set up spaces to brand specs, operate AV during events, and assist with food and drink service while spotting upsell opportunities. Join a busy team committed to great guest experiences.

Qualifications

• Friendly, energetic team player with a positive attitude.
• Willingness to learn and grow within a busy events team.
• Strong customer service mindset and professional presentation.

Responsibilities

• Set up and service meeting and event spaces to brand standards.
• Operate AV equipment safely and efficiently during events.
• Provide food and drink service with upsell opportunities.
• Keep event spaces organized and equipment stored securely.
• Ensure Health and Safety, Fire, Food Safety, and Licensing compliance.

Skills

People skills

Positive attitude

Customer service

Job description

Village Hotels is seeking a friendly, energetic Meetings & Events Team Member to deliver high standards across conferences and celebrations. You will greet guests confidently, ensure safety and comfort, and help create memorable visits.

With a focus on service, you’ll set up spaces to brand specs, operate AV during events, and assist with food and drink service while spotting upsell opportunities. Join a busy team committed to great guest experiences.