Meeting & Events Assistant

Klarent Hospitality Limited; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking hospitality company that values excellence and offers a vibrant work environment. As part of a dedicated team, you will oversee the delivery of exceptional service at conferences and events, ensuring every detail is executed flawlessly. This role is perfect for those with a passion for customer service and event management, who thrive in fast-paced settings. Enjoy exclusive benefits like discounted hotel stays, fully funded apprenticeships, and opportunities for personal development. Your next career adventure starts here, where excellence meets opportunity!

Benefits

Free meals when on duty

50% off Food & Beverage Venues

Discounted use of Leisure Facilities

Discounted hotel stays

Free hotel stays as rewards

Fully funded apprenticeships

28 days annual leave

Pension enrolment

Qualifications

• Proven experience in a customer-facing role, preferably in hospitality.
• Strong organisational skills and ability to multitask effectively.

Responsibilities

• Oversee high-quality service delivery across conferences and events.
• Collaborate with teams to ensure seamless operations from planning to execution.

Skills

Customer Service

Event Management

Teamwork

Attention to Detail

Communication

Education

Experience in Hospitality

Event Management Certification

Job description

Our Story:

The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site.

We are delighted to celebrate The Caledonian’s 120^thanniversary in Scotland’s capital, proudly celebrating and sharing its stories, anecdotes and memories throughout the hotel and beyond.

We would love for you to embark on the journey to our next chapter, The Caley Way!

Our Management Company:

As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.

Exclusive Benefits:

• Hourly Rate of £12.21
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues – The Court & Caley Bar
• Discounted use of Leisure Facilities
• Stays in our hotels at discounted prices
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&Cs apply
• 28 Day of Annual Leave, increasing with long service
• Flexibility to purchase additional holiday days
• Pension enrolment
• We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality

The Role:

This role involves overseeing the delivery of high-quality service across conferences and events, ensuring every aspect is executed flawlessly. You will work closely with the team to manage the operational requirements of meetings, events, and conferences, ensuring that guest expectations are consistently exceeded. The position requires an individual who is adept at anticipating customer needs, delivering exceptional service, and maintaining the highest standards of professionalism.

You will be responsible for ensuring that all event setups, service delivery, and interactions are executed to the highest standard, while also being flexible and responsive to the changing needs of the business. A significant part of your role will involve collaborating with various teams to ensure seamless operations, from the initial planning stages through to the final wrap-up. A proactive approach, a keen eye for detail, and the ability to think on your feet are essential to succeed in this role.

The ideal candidate will exhibit a positive attitude, strong teamwork skills, and a passion for hospitality, ensuring that every guest's experience is memorable and that all operational tasks are handled efficiently and effectively.

What We Desire:

We are looking for an individual who embodies professionalism and passion for customer service, with a strong commitment to exceeding guest expectations. You will need to be proactive, organised, and able to remain calm and composed under pressure. An excellent communicator, you should have the ability to work collaboratively and build strong relationships with both colleagues and guests.

We seek someone with a genuine interest in event management or a similar customer-facing role, with a track record of working within fast-paced, luxury environments. Adaptability, flexibility, and a strong sense of responsibility are key attributes that we desire, along with a focus on high-quality service delivery.

You should also possess the ability to handle various tasks simultaneously while ensuring that every detail is attended to. A keen eye for presentation, cleanliness, and safety is essential, as is the ability to stay focused and efficient throughout service periods. We value individuals who are dedicated to maintaining the highest standards of both service and operational excellence, and who take pride in contributing to the overall success of the team.

Join us and be part of a team where excellence meets opportunity – your next career adventure starts here