Meeting & Events Assistant

The Caledonian Edinburgh; City of Edinburgh; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join an established industry player in the heart of Edinburgh, where you will play a pivotal role in delivering exceptional service at conferences and events. This position offers an exciting opportunity to work in a vibrant hospitality environment, ensuring every guest's experience is memorable. With a focus on teamwork and high standards, you will be part of a dedicated team that values professionalism and customer satisfaction. Enjoy exclusive benefits, including discounted stays and meals, while developing your career in the hospitality sector. Your journey towards excellence starts here!

Benefits

Free meals when on duty

50% off Food & Beverage Venues

Discounted use of Leisure Facilities

Discounted hotel stays

Free hotel stays as rewards

Fully funded apprenticeships

28 Days Annual Leave

Pension enrolment

Qualifications

• Strong commitment to exceeding guest expectations.
• Experience in fast-paced, luxury environments.

Responsibilities

• Oversee high-quality service for conferences and events.
• Collaborate with teams to ensure seamless operations.

Skills

Customer Service

Event Management

Team Collaboration

Communication

Attention to Detail

Education

Experience in Hospitality

Event Management Training

Job description

Job Ref: AM13983

Branch: The Caledonian Edinburgh

Location: The Caledonian, Edinburgh

Salary/Benefits: £12.21 Per Hour + Exclusive Benefits

Contract type: Casual

Hours: Part Time

Shift pattern: Varied work pattern, mainly evenings and weekends

Hours per week: 0

Posted date: 30/01/2025

Closing date: 31/05/2025

Our Story

The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site.

We are delighted to celebrate The Caledonian’s 120th anniversary in Scotland’s capital, proudly celebrating and sharing its stories, anecdotes and memories throughout the hotel and beyond.

We would love for you to embark on the journey to our next chapter, The Caley Way!

Our Management Company

As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.

Exclusive Benefits

• Hourly Rate of £12.21
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues – The Court & Caley Bar
• Discounted use of Leisure Facilities
• Stays in our hotels at discounted prices
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&Cs apply
• 28 Day of Annual Leave, increasing with long service
• Flexibility to purchase additional holiday days
• Pension enrolment
• We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality
  
  

The Role

This role involves overseeing the delivery of high-quality service across conferences and events, ensuring every aspect is executed flawlessly. You will work closely with the team to manage the operational requirements of meetings, events, and conferences, ensuring that guest expectations are consistently exceeded. The position requires an individual who is adept at anticipating customer needs, delivering exceptional service, and maintaining the highest standards of professionalism.

You will be responsible for ensuring that all event setups, service delivery, and interactions are executed to the highest standard, while also being flexible and responsive to the changing needs of the business. A significant part of your role will involve collaborating with various teams to ensure seamless operations, from the initial planning stages through to the final wrap-up. A proactive approach, a keen eye for detail, and the ability to think on your feet are essential to succeed in this role.

The ideal candidate will exhibit a positive attitude, strong teamwork skills, and a passion for hospitality, ensuring that every guest's experience is memorable and that all operational tasks are handled efficiently and effectively.

What We Desire

We are looking for an individual who embodies professionalism and passion for customer service, with a strong commitment to exceeding guest expectations. You will need to be proactive, organised, and able to remain calm and composed under pressure. An excellent communicator, you should have the ability to work collaboratively and build strong relationships with both colleagues and guests.

We seek someone with a genuine interest in event management or a similar customer-facing role, with a track record of working within fast-paced, luxury environments. Adaptability, flexibility, and a strong sense of responsibility are key attributes that we desire, along with a focus on high-quality service delivery.

You should also possess the ability to handle various tasks simultaneously while ensuring that every detail is attended to. A keen eye for presentation, cleanliness, and safety is essential, as is the ability to stay focused and efficient throughout service periods. We value individuals who are dedicated to maintaining the highest standards of both service and operational excellence, and who take pride in contributing to the overall success of the team.

Join us and be part of a team where excellence meets opportunity – your next career adventure starts here