Meeting and Events Operations Supervisor

Leonardo Hotels; Birmingham; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Special hotel room rates across UK & E

Company-wide recognition scheme

Talent referral scheme

Thank You Week events

Wellbeing calendar

Ongoing training and progression

Job summary

Leonardo Royal Hotel Birmingham is seeking a proactive Meetings and Events Operations Supervisor to lead a dynamic team and ensure flawless event delivery. You’ll manage day-to-day M&E operations, supervise staff, and maintain facilities and equipment to meet high standards of guest satisfaction.

Join a vibrant hospitality environment where you’ll collaborate with F&B and other hotel departments to create memorable experiences for guests and event organisers.

Qualifications

• Experience in meetings and events operations is preferred.
• Strong customer-facing skills and hospitality mindset.

Responsibilities

• Lead the M&E team to run events smoothly and professionally.
• Ensure hotel facilities and equipment are well-maintained.
• Manage staffing levels for upcoming events and coordinate with F&B.
• Establish strong relationships with event organisers and internal departments.

Skills

Customer service

Team leadership

Communication

Time management

Job description

## Meeting and Events Operations SupervisorApply: Leonardo Royal Hotel Birmingham: Full time: Posted Today: End Date: October 28, 2026 (29 days left to apply): JR106066Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!As a Meetings and Events (M&E) Supervisor, you’ll be keeping the M&E operation running like clockwork and leading your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! We set high standards for ourselves to surprise and delight our guests, so you’ll need to manage the M&E operation with a passion to deliver excellent customer care. If you’re our ideal M&E Supervisor, you will: • Be yourself! • Be a vibrant host for customers and an expert in recognising their needs- customer retention is a crucial part of this role!• Be hands on and visible in the operation with the ability to lead and multi-task• Keep the details in mind- you’ll take ownership for ensuring the hotel facilities and equipment are well-maintained • Have great communication skills - it’s important to establish relationships with organisers, and other departments within the hotel!• Ensure that staffing levels are adequate for upcoming events • Assisting the F&B Team whenever M&E is not busySome of the perks our Meeting and Events Operations Supervisor could enjoy include:* Special rates on Leonardo Hotel rooms across the UK & Europe* Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops* Talent referral scheme* Thank You Week: from ice cream trucks to yoga classes and lots in between!* Wellbeing Calendar* Ongoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Meeting and Events Operations Supervisor?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!