Medical Workforce Administrator

The Methodist Church in Britain; United Kingdom; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Health and wellbeing programme

Career development support

Job summary

Royal Surrey NHS Foundation Trust is seeking a fixed-term administrator for nine months. The role centers on being the first point of contact for medical staff, managing a shared inbox, and routing enquiries to HR colleagues, with duties including compliance reporting and pre-employment checks.

The ideal candidate will have GCSE maths and English and proven administration experience, with responsibilities spanning ESR data entry and visa-related certificate requests.

Qualifications

• GCSE maths and English or equivalent.
• NVQ level 3 or equivalent experience required.
• Experience in administration and customer service.

Responsibilities

• Maintain the Medical Workforce shared inbox daily and triage emails.
• Act as first point of contact for medical staff and route enquiries to HR.
• Respond to requests for Certificates of Employment within timescales.
• Handle urgent requests such as visa applications.
• Provide first-line advice on terms and conditions and escalations.
• Forward requests to other HR teams as appropriate.
• Support DBS, GMC and right-to-work compliance reporting.
• Undertake recruitment pre-employment checks.
• Input information on the ESR system and update reports.

Skills

Administration

Customer service

Education

GCSE maths and English

NVQ level 3 or equivalent experience

Tools

HR system software

Job description

The Medical Workforce team at Royal Surrey NHS Foundation Trust is recruiting a fixed-term administrator for nine months. The post centres on being the first point of contact for medical staff, handling the shared inbox, and routing enquiries to colleagues across HR, alongside compliance reporting, pre-employment checks and ESR updates. Urgent certificate requests, such as those needed for visa applications, and first-line advice on medical terms and conditions also feature. Candidates need GCSE maths and English and administration experience.

What the job involves

• Maintain the Medical Workforce shared inbox daily, responding to emails or passing them to the team or other HR departments
• Act as first point of contact for medical staff, triaging and responding to enquiries
• Respond to requests for Certificates of Employment within agreed timescales
• Respond to urgent requests outside normal timescales, such as for visa applications
• Provide first-line advice on medical terms and conditions, such as annual leave and notice periods, escalating as needed
• Forward requests and details to other HR teams as appropriate
• Support compliance reporting for DBS, GMC and right to work
• Undertake recruitment pre-employment checks
• Input information on the ESR system and update reports

What’s required

Qualifications

• GCSE or equivalent in maths and English
• NVQ level 3 or equivalent experience

Experience

• Administration experience
• Working in a customer-oriented environment

Nice to have

• CPP or Level 3 qualification
• Some recruitment, HR or temporary staffing experience
• Knowledge and experience of an integrated HR, reward and administration computer system
• NHS working experience

What’s offered

• Comprehensive health and wellbeing programme
• Support for career development