Medical Workforce Administrator

Royal Surrey NHS Foundation Trust; Guildford; On-site; GBP 27,000 - 29,000; Full time

Job summary

Royal Surrey NHS Foundation Trust in Guildford is seeking a proactive HR administrator to act as the first point of contact for medical staff. You will triage enquiries, forward requests to HR teams and ensure timely, accurate responses.

The role supports DBS/GMC/Right to Work compliance and recruitment pre-employment checks, including ESR data input and reporting. Strong customer service and attention to detail are essential.

Qualifications

• GCSE or equivalent in Maths and English.
• NVQ level 3 or equivalent experience.

Responsibilities

• Maintain the Medical Workforce inbox and route emails to appropriate HR teams.
• Provide first line advice on terms of service and forward/escalate as needed.
• Coordinate DBS, GMC and Right to Work checks and support recruitment pre-employment checks.

Skills

Customer service

Communication skills

HR experience

Attention to detail

Education

GCSE Maths & English

NVQ Level 3

Tools

ESR system

Job description

The role will require you to act as the first point of contact for medical staff, triaging and responding to enquiries as required, forwarding requests and details to other HR teams as appropriate, ensuring that staff receive a timely and accurate response. In addition to this, you will also support with compliance reporting (DBS, GMC, Right to Work), and the recruitment process, including undertaking recruitment pre-employment checks, inputting information on the ESR system and updating reports.

Main duties of the job

Maintain the Medical Workforce shared inbox on a daily basis either responding to emails or passing emails onto the relevant members of the Medical Workforce Team, or other HR departments, as appropriate.

Respond to requests for Certificates of Employment, ensuring the relevant information is supplied and the doctor receives the documentation within agreed timescales. On occasions it may be necessary to respond to urgent requests outside of the normal timescale for response, e.g., for employees to have the information required to support Visa applications.

Provide first line advice on some medical terms and conditions of service e.g., annual leave entitlements, notice periods, etc. forwarding and/or escalating to others in the Medical Workforce team as appropriate.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5,000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing programme alongside a strong commitment to developing your career. Our diverse and welcoming Royal Surrey family ensures you feel valued from your initial interview and throughout your time with us.

We are clinically led and provide joined-up care by bridging hospital and community services, alongside delivering regional specialist cancer care. Our main acute hospital site is in Guildford, with community sites at Milford, Haslemere and Cranleigh, and services delivered in patients' homes across Guildford and Waverley.

We work in partnership with Ashford & St Peter's Hospitals NHS Foundation Trust through a collaborative Group Model, supporting joined-up services, workforce flexibility and development opportunities.

The Care Quality Commission (CQC) has rated us as Outstanding. We are proud of our achievements and continue to invest in our people and infrastructure.

To learn more about life at Royal Surrey, please watch our short video: https://www.youtube.com/watch?v=R96pMboIYdo

Job responsibilities

For a full overview of the key responsibilities, skills, and requirements for this role, please refer to the attached Job Description.

Qualifications

• GCSE or equivalent in Maths and English
• NVQ level 3 or equivalent experience

Knowledge and Experience

• Working in customer orientated environment
• Some recruitment/HR/Temporary Staffing experience
• Knowledge and experience of an integrated human resources/reward and administration computer system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£27,106 to £28,850 a yearpro rata per annum inclusive of HCAS