Medical Workforce Delivery Assistant

Enherts Tr; Stevenage; Remote; GBP 26,000 - 27,000; Full time

Job summary

East and North Hertfordshire Teaching NHS Trust in Stevenage is recruiting for a Medical Workforce Delivery Assistant to support the Planned Care and Cancer Divisions with administrative HR services. The role works closely with the Medical Workforce Delivery Lead and specialists to ensure smooth delivery of medical workforce functions.

The successful candidate will be enthusiastic, well organised and proactive, capable of managing competing priorities, and committed to maintaining

Qualifications

• Educated to GCSE level including English and maths.
• Evidence of ongoing personal development or willingness to undertake relevant training.
• CIPD Level 3 qualification/equivalent or desire to work towards

Responsibilities

• Undertake a varied range of administrative duties with initiative.
• Work in accordance with policies, procedures and standard operating practices, while maintaining a flexible and positive approach to teamwork and service delivery.
• Collaborate with colleagues across a range of professional groups, building effective working relationships and contributing to the continued development of the service.
• The role requires excellent communication and interpersonal skills, including the ability to manage sensitive and complex enquiries in a professional, compassionate, and solution-focused manner.
• Support will be available from the wider team, but the successful candidate will be encouraged to take ownership of their work, embrace new challenges, and contribute ideas for continuous improvement.

Skills

Strong organisational skills

Excellent communication

Microsoft Office

Data confidentiality

HR admin experience

Education

GCSE English & Maths

CIPD Level 3 or willingness to work towards

Tools

Microsoft Office

HR systems & databases

Job description

Main area Human Resources Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (All working patterns will be considered) Job ref 361-COR-8298257

Site Avnet House Town Stevenage Salary £25,760 - £27,476 per annum Salary period Yearly Closing 14/10/2026 23:59 Interview date 23/10/2026

Here at East and North Hertfordshire Teaching NHS Trust

Our mission is:

Providing high-quality, compassionate care for our communities

Our vision to 2030 is:

To be trusted to provide consistently outstanding care and exemplary service

Our values

- We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include

We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect

We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve

We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Job overview

We are recruiting for a Medical Workforce Delivery Assistant who share s our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

We are looking for an enthusiastic, organised, and proactive individual who enjoys working in a fast-paced environment and takes pride in delivering an excellent service.

This role will support the Planned Care and Cancer Divisions, working closely with a Medical Workforce Delivery Manager, Medical Workforce Specialists, and colleagues across the Trust to ensure the smooth delivery of medical workforce services.

You will be joining a friendly and supportive team that is passionate about developing its people and helping colleagues achieve their full potential.

We are evolving and improving the way we work, making this an exciting time to join us. We are seeking someone who embraces change with a positive attitude, enjoys finding solutions, and is eager to contribute new ideas. In return, you will have the opportunity to gain valuable experience in a specialist HR function, develop your skills, and make a meaningful contribution to services that support our medical workforce and ultimately patient care.

At the heart of everything we do are our core values: Include , Respect , and Improve . We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

The post holder will undertake a varied range of responsibilities, requiring the use of initiative, sound judgement, and strong organisational and administrative skills.

The successful candidate will be expected to work in accordance with agreed policies, procedures, and standard operating practices, whilst maintaining a flexible and positive approach to teamwork and service delivery.

They will work collaboratively with colleagues across a range of professional groups, building effective working relationships and contributing to the continued development of the service.

The role requires excellent communication and interpersonal skills, including the ability to manage sensitive and complex enquiries in a professional, compassionate, and solution-focused manner.

Support will be available from the wider team, but the successful candidate will also be encouraged to take ownership of their work, embrace new challenges, and contribute ideas for continuous improvement.

Working for our organisation

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

The Lister Hospital, Stevenage

New Queen Elizabeth II (New QEII), Welwyn Garden City

Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients . We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees . This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

If you would like any further information please feel free to contact: Richard Chege-Hughes, Medical Workforce Delivery Lead, r [e-mail] , 07554117449

Person specification

Qualifications / Training

• Educated to GCSE level (or equivalent) including English and maths
• Evidence of ongoing personal development or willingness to undertake relevant training
• CIPD Level 3 qualification/equivalent or desire to work towards

Previous Experience

• Experience of providing a high standard of customer service, ideally in a role involving regular communication with staff or the public
• Experience of working in an administrative role within a busy office environment
• Experience of using databases, spreadsheets, and other digital systems to manage and record information accurately
• Experience of working within a similar role in a HR function

Skills

• Strong organisational skills and attention to detail, with the ability to manage competing priorities and meet deadlines
• Good IT skills with the ability to use Microsoft Office applications (Word, Excel, Outlook)
• Effective written and verbal communication skills, with the ability to liaise confidently with managers, candidates, and colleagues
• Ability to work accurately under pressure and follow established processes
• Problem-solving skills and the ability to know when to seek advice or elevate issues appropriately

Knowledge

• Understanding of the importance of confidentiality, data protection, and equality in the workplace
• Awareness of NHS Employment Check Standards and basic employment legislation
• Understanding of the recruitment lifecycle and onboarding processes
• Basic knowledge of medical and dental terms and conditions, with a willingness to learn

Other Requirements

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day
• Willingness to travel between Trust sites and attend recruitment or careers events when required

When you apply...

Please note we do not offer visa sponsorship for roles unless clearly stated in our adverts. This means even if you have the right to work currently but will require a new sponsorship to work for our Trust your application will not be considered.

Vacancies may close earlier than the advertised closing date where a high volume of applications are received. We therefore encourage you to submit your application as soon as possible to avoid missing out on the opportunity to join the Trust or develop your career with us.

While we recognise that AI can support in drafting an application, you are encouraged to clearly demonstrate your personal skills, experience and behaviours that align with the role, and this is usually best done in your own words. We reserve the right to review all applications for the use of AI tools and where this is inconsistent with our values and standards of behaviour your application may be rejected

All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send e-mails to your junk mail so please check as well as your inbox.

We are committed to fair, transparent and ethical recruitment. We will never ask applicants to pay fees at any stage of the recruitment process. All vacancies are advertised on our Trust Careers webpage and NHS Jobs, with applications managed through TRAC. We will only contact applicants through our official recruitment channels and Trust contact details.

Secondments/Fixed term

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.

If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.

Committed to our Community

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing [e-mail]

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

King's Trust Support

If you’re aged between 16 and 30 years-old, you can get FREE employability support from The King’s Trust. The King’s Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact Enquiries.H&[e-mail] for support.

Employer certification / accreditation badges

Name Richard Chege-Hughes, Job title Medical Workforce Delivery Lead, Email address [e-mail], Telephone number 07554117449, Additional information:

Fatima Cassim, Medical Workforce Delivery Manager, [e-mail]