Medical Support Secretary

Somerset NHS Charity; Wolverhampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established healthcare organization is seeking a dedicated administrative support professional to join their Obstetrics, Neonatal, and Gynaecology team. This role involves providing essential clerical services, managing nurse-led clinics, and ensuring seamless communication with medical staff. The ideal candidate will possess strong organizational skills and a keen attention to detail, contributing to the high standards of patient care. Join a supportive environment that values flexibility and diversity, where your contributions will directly impact the quality of healthcare services in the community.

Benefits

Flexible working arrangements

Supportive working environment

Diversity and inclusion initiatives

Qualifications

• Experience in administrative roles within the NHS, particularly in medical secretariat.
• Proficient in Microsoft Office and NHS systems for effective support.

Responsibilities

• Provide clerical support to medical secretaries and consultants, ensuring accuracy.
• Manage clinic sheets and maintain filing systems for patient records.

Skills

Administrative NHS experience

Microsoft Office

NHS systems knowledge

Audio typing

Attention to detail

Strong communication skills

Education

RSA/OCR III or equivalent

Tools

Clinical Web Portal

Dragon dictation

Job description

To work as part of a team providing administrative support to Obstetrics, Neonatal and Gynaecology medical secretaries, with particular responsibility for nurse led clinics.

The post holder will be required to demonstrate a significant level of initiative in organising their workload and in making decisions and taking action in accordance with departmental policy.

Main duties of the job

Having good attention to detail and strong communication skills, the successful candidate will provide comprehensive administrative support service to the Perinatal & Gynaecology Medical Secretaries.

They will have responsibility for the nurse led clinics, with support & training from colleagues. This will include typing clinic letters, processing and monitoring results & referrals for patients.

Liaising on a daily basis with consultants, registrars, specialist nurses and the management team.

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Detailed job description and main responsibilities

Provide a comprehensive clerical service to the Medical Secretaries/Consultants/Registrars and other members of the Trust including the production of accurate typewritten material.

Collect clinics sheets every day and scan to Clinical Web Portal before distributing to relevant medical secretary

Provide audio typing and word processing facilities as required, for nurse led clinics and registrars. Ensuring that the work is completed in accordance with KPIs, with minimal errors.

Maintain filing systems – ensuring all correspondence in hospital notes and assuming monitoring responsibilities for investigation results reading all results and identifying those which need to be brought to attention of the medical staff.

To order and manage stationery using Trust ordering system

To receive and process incoming mail, bringing this and other relevant matters to the attention of the appropriate person taking independent action as necessary

To accurately input and update all relevant information systems using keyboard skills as appropriate

To telephone enquires in a timely and effective manner and to take messages ensuring they are distributed to the appropriate staff member

To ensure all duties are carried out to the highest possible standard

To undertake any tasks relevant to the work of a medical secretary which develop as a special requirement of the Directorate

Person specification

Experience

• Administrative NHS experience
• Working knowledge of Microsoft Office
• Working knowledge of NHS systems, including PAS, Clinical Web Portal, Dragon dictation
• Experience as a B2 support secretary working in a medical secretariat

Education

• • RSA/OCR III or equivalent speed and accuracy or relative experience

Flexible Working - As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Qualifications - Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider. Furthermore, a sample of all applicants’ qualifications will be checked back to the educational institution or provider to interview letters to further deter fraud.

Sponsorship - Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. As of 1 January 2021, free movement ended and the UK introduced a points-based immigration system. Further information is available regarding two types of visa; Health Care Visa https://www.gov.uk/health-care-worker-visa/your-job and Skilled worker visa https://www.gov.uk/skilled-worker-visa .

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Name Lynne Clarke Job title Directorate Support Manager Email address [e-mail] Additional information

Lisa Pearson - Assistant Directorate Manager

[e-mail]

If you have problems applying, contact

Address Building 12
New Cross Hospital
Wolverhampton Road
Wolverhampton
WV10 0QP
Telephone [phone]