Medical Support Secretary

Job Summary

You will be working within our busy Cardiology Department to provide an efficient, effective and secretarial support service as directed by The Care Group Support Officer to support the smooth running of the clinical team.

Main duties of the job

We are looking for a highly motivated individual to provide comprehensive administrative and clerical support to the Cardiology Department as directed by the Team Leader and/or Care Group Support Officer. The successful candidate must be able to work using their own initiative, and also as part of a busy team. Good communication skills are essential as the post holder will need to liaise directly with patients, consultants and other hospital staff. A working knowledge of the Trust internal systems would be required for this post.

About Us

Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which will commence in 2021. We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes. Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement. We are committed to delivering high quality care in our wards and services and as part of our improvement plan to become an outstanding Trust by 2022. We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.

Date posted

11 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

407-MLTC-7065539

Job locations

Walsall Healthcare NHS Trust

Moat Road

Walsall

WS2 9PS

Job Description

Job responsibilities

Key Responsibilities

1. Assists and supports team of Medical Secretaries to provide a comprehensive, medical audio and word-processing service to the clinical team to include the typing of clinic letters and discharge summaries using advanced keyboard skills.
2. Communicate effectively with all members of the multi-disciplinary team including medical staff both internally and externally as required. Convey information to Medical Secretaries for action as appropriate.
3. To use electronic data systems to make patient appointments under the supervision of Medical Secretaries.
4. Maintain, collate and compile data/information from appropriate IT packages i.e. Careflow, Fusion etc. in a prompt and efficient manner.
5. Provide secretarial support relating to office procedures including photocopying, taking phone calls, filing, faxing, ordering and tracking medical records, answering and directing emails, booking follow-up appointments, dealing with incoming and outgoing post as required.
6. Arranging meetings for departmental team members as directed by Medical Secretaries.
7. Answer a wide range of internal and external calls, referring to Medical Secretaries where appropriate.

Person Specification

Qualifications Essential

• Excellent organisational skills
• Audio typing qualification or experience
• NVQ Level 3 or equivalent experience

Experience Essential

• Previous experience in office environment
• Basic knowledge of a range of Microsoft Office Programmes (i.e. Word/Outlook/Excel/PowerPoint)

Desirable

• Previous experience of working in a Healthcare environment

Skills Essential

• Good verbal and written communication skills

Knowledge Essential

• Clear understanding of confidentiality and data protection issues

Desirable

• An understanding of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare NHS Trust

Moat Road

Walsall

WS2 9PS

Employer's website

https://walsallhealthcare.nhs.uk