Medical Secretary Apprentice

Gateshead Health NHS Foundation Trust; Gateshead; On-site; GBP 23,000 - 28,000; Full time

Job summary

Gateshead Health NHS Foundation Trust is offering an on-site Business Administration apprenticeship with a pathway to Level 3 Medical Terminology. You will perform clerical and secretarial support, develop audio typing and clinical correspondence skills, and handle patient data with confidentiality.

The programme runs Monday to Friday, 37.5 hours per week, starts 2027-01-05, with a wage of £25,272 annually.

Qualifications

• GCSE Maths and English (grade C/4 or above) - essential.
• NVQ Business Administration (grade Level 2) - essential.

Responsibilities

• To provide clerical and administrative support to the medical secretarial team under supervision.
• To develop skills in audio/digital dictation, copy typing and the preparation of accurate clinical correspondence.
• To input, retrieve and update patient information using Trust systems, ensuring records are accurate, timely and confidential.
• To deal with telephone, email and face-to-face enquiries from patients, relatives, clinical teams and external agencies, escalating queries where appropriate.
• To assist with filing, scanning, photocopying, distribution of correspondence and other general office duties.
• To maintain strict patient confidentiality and comply with Trust information governance policies at all times.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Administrative skills

Number skills

Team working

Non judgemental

Confidentiality awareness

Data protection

Medical terminology

Typing skills

Audio typing

Education

GCSE Maths and English (grade C/4 or above) - essential

NVQ Business Administration (grade Level 2) - essential

Job description

• To provide clerical and administrative support to the medical secretarial team under supervision.
• To develop skills in audio/digital dictation, copy typing and the preparation of accurate clinical correspondence.
• To input, retrieve and update patient information using Trust systems, ensuring records are accurate, timely and confidential.
• To deal with telephone, email and face-to-face enquiries from patients, relatives, clinical teams and external agencies, escalating queries where appropriate.
• To assist with filing, scanning, photocopying, distribution of correspondence and other general office duties.
• To maintain strict patient confidentiality and comply with Trust information governance policies at all times.
• To attend training, supervision sessions and regular reviews with the line manager, assessor and apprenticeship or training provider.
• To develop an understanding of medical terminology, departmental procedures and the role of the medical secretary within the wider clinical team.

Training

You will undertake a Level 3 Business Administration apprenticeship and the Level 3 Certificate in Medical Terminology, which will be delivered on-site, one day per week.

What happens at the end

Upon successful completion of the apprenticeship and sign off of the required comptencies, you will progress into a band 3 role.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Team working
• Non judgemental
• Confidentiality awareness
• Data protection
• Medical terminology
• Typing skills
• Audio typing

Qualifications

• GCSE Maths and English (grade C/4 or above) - essential
• NVQ Business Administration (grade Level 2) - essential

Key details

• Wage: £25,272 a year
• Working week: Monday to Friday 9am - 5pm
• Hours: 37.5 hours per week
• Duration: 1 Year 3 Months
• Start date: 2027-01-05
• Closing date: 2026-11-19
• Apprenticeship standard: Business administrator (level 3)
• Training provider: GATESHEAD COUNCIL

About the employer

Based in the North East of England #GatesheadHealth provides a range of hospital and community services from our leading facilities. Our primary focus is on providing excellent health services to our local community.