Medical Secretary

South Tyneside and Sunderland NHS Foundation Trust; Sunderland; In loco; GBP 22.000 - 28.000; Tempo pieno

Descrizione del lavoro

South Tyneside and Sunderland NHS Foundation Trust is seeking a Medical Secretary for the Neurology Department. The role focuses on typing correspondence, managing patient appointments, handling phone queries, and maintaining clinical diaries to support the clinical team.

Candidates should have AMSPAR/OCR/RSA Level 3 typing qualifications or equivalent, with 2 years' NHS secretarial experience preferred. Excellent organisational skills and empathy for patients are essential.

Competenze

• AMSPAR/OCR/RSA Level 3 typing/keyboard qualification or 2 years NHS secretarial experience.
• GCSE Level 2 numeracy and literacy required.
• Knowledge of Hospital Information Systems and NHS waiting time targets.

Mansioni

• Develop and maintain an effective, high-quality secretarial service for consultants and clinical staff.
• Handle patient communications, manage appointments, and support the smooth running of the department.

Conoscenze

Interpersonal skills

Organisational skills

Formazione

AMSPAR Diploma level 3

GCSE Level 2 (Numeracy & Literacy)

Descrizione del lavoro

South Tyneside and Sunderland NHS Foundation Trust

Medical Secretary

The closing date is 18 November 2026

An exciting opportunity has arisen for a Medical Secretary in our Neurology Department. We are looking for adynamic and enthusiastic person with a flexible approach to provide support to the clinical team, ensuring a firstclass service is delivered to our patients.

The post holder will ensure all administrative processes are followed inproviding a streamlined service to our patients, consultants, and external agencies.If you are passionate about supporting quality patient care within the NHS, this might be the role for you.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.

Main duties of the job

The role primarily involves typing correspondence, managing patient appointments, dealing with phone queries,managing clinical diaries and rotas, validating waiting lists alongside other secretarial and administrative dutieswhich contribute to the efficient running of services.

Applicants should possess AMSPAR, OCR, RSA Level 3 orequivalent typing/keyboard qualification or have 2 years proven experience in a similar role. Knowledge of medicalterminology and experience in audio typing is desirable but not essential.

Applicants will need excellentorganisational skills, a flexible approach to work and possess an empathetic nature to be able to confidently dealwith patient queries. Level 2 numeracy and literacy skills are essential to the post and MUST be shown in yourapplication, if these qualifications arent listed in your application, you will not be shortlisted.

About us

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.

If you use AI,and it poses a risk to the integrity of your individual recruitment process, wemay withdraw your application at any stage of the process.

Job responsibilities

• To develop and maintain an effective and quality secretarial service toa team of Consultant and other clinical staff, acting as a pivotal role for allcommunication with patients and professional health colleagues within themulti-disciplinary team, internal departments and external agencies asnecessary, to ensure continuity of patient care.
• To complywith the Trusts vision, values and behavioural compact.

Person Specification

Skills

• Proven Interpersonal /communication skills.
• Effective organisational skills

Physical / Mental Ability

• To work under pressure and to tight deadlines
• To work independently or as part of a team
• To deal effectively with patient enquires
• To use initiative to problem solve
• Committed to delivering quality patient care
• Motivated and enthusiastic- Target and results driven

Knowledge / Qualifications

• AMSPAR Diploma level 3, OCR/RSA level 3 or equivalent typing/keyboard qualification or 2 years experience in a similar secretarial / administrative role
• Educated to GCSE Level 2 (Numeracy and Literacy) (Grades A to C) standard or equivalent
• Knowledge of Hospital Information Systems
• Knowledge of Trust secretarial Standards
• Knowledge of NHS Waiting Time targets

Experience

• Working in a customer focussed / service environment
• Previous NHS Experience
• Previous Medical Secretarial Experience

Employer name

South Tyneside and Sunderland NHS Foundation Trust