Medical Secretary/Administrator

NHS; Cheltenham; On-site; GBP 20,000 - 28,000; Full time

Job summary

An exciting opportunity has arisen at Sixways Clinic in Cheltenham for a Medical Secretary/Administrator. You'll play a vital role in facilitating communication between patients and healthcare professionals while providing essential administrative support. The ideal candidate should be customer-service oriented, adaptable, and organized, with essential qualifications including GCSE grade A-C and audio typing skills. Your dedication will contribute significantly to delivering high-quality care to over 11,000 patients.

Qualifications

• GCSE in English and Maths A-C required.
• Audio typing skills necessary.
• Prior experience dealing with the public preferred.

Responsibilities

• Facilitate communication between patients and healthcare teams.
• Provide administrative support for smooth practice operations.
• Manage patient inquiries and maintain accurate records.

Skills

Customer Service

Communication

Adaptability

Problem Solving

Organization

Education

GCSE grade A-C in English and Maths

Audio typing skills

Job description

Sixways Clinic has an exciting opportunity to join our team as a Medical Secretary/Administrator.

Are you passionate about providing excellent service for NHS Patients and possess the Medical Secretarial skills we need?

We would love you to apply to join our team.

Main duties of the job

An integral part of the team, the successful candidate will provide medical secretarial and administrative services to the clinical team by:

1. Facilitating effective communication between patients, members of the practice team, secondary care, and other healthcare agencies.
2. Providing general assistance to the practice team and projecting a positive and friendly image to patients and visitors, either in person or via telephone.
3. This role is varied; priorities can change daily. You should be enthusiastic, adaptable, solutions-minded, with a strong aptitude for technology and customer service.
4. Undertaking administrative duties to support the smooth running of the practice, including secretarial and clerical support to clinical staff and team members.
5. Successful candidates must be able to work on a Monday.

About us

Sixways Clinic is a friendly GP Practice in Cheltenham Spa, serving over 11,000 patients with a commitment to high-quality care. Our team includes six GP Partners, two Salaried GPs, 2 ANPs, a Nursing Team, Admin Team, and Care Navigation Team.

We are supportive and friendly, seeking a hardworking Medical Secretary to support our healthcare services for the community.

Job responsibilities

Your responsibilities

• Handle a wide range of patient enquiries via telephone, face-to-face, and online, directing patients to appropriate healthcare professionals promptly.
• Maintain understanding of key care pathways and processes to ensure patients receive necessary care.
• Communicate proactively with colleagues about protocol changes and patient updates, ensuring patients receive current guidance.
• Be familiar with daily clinical rota and advise patients accordingly.
• Serve as a first point of contact internally and externally, signposting effectively.
• Record patient communications accurately in relevant systems, complying with practice procedures.

Administrative duties

• Manage referrals to secondary care and private providers.
• Handle worklist management on electronic referral systems.
• Manage incoming and outgoing mail, including posting duties.
• Monitor and act on team tasks and emails collaboratively.
• Handle insurance reports, medicals, and payments for private work.
• Manage patient information requests in compliance with GDPR.

Practice support

• Keep the non-clinical workspace tidy and organized.
• Provide general administrative support as needed.

You should have or be:

• Service-minded, driven to help others, and committed to a positive patient experience.
• Confident in communicating with diverse patient backgrounds and managing challenging conversations.
• A diplomatic listener and professional representative of the organization.
• Adaptable, responsive, and eager to learn in a fast-paced environment.
• Organized and methodical in completing tasks on time.
• Able to manage complexity and uncertainty effectively.
• Proactive in identifying issues and finding pragmatic solutions.
• Keen to learn and proficient in using technology and software tools.

It would be an advantage if you also:

• Have previous experience working in Primary Care.

Person Specification

Qualifications

• GCSE grade A-C in English and Maths
• Audio typing skills
• Experience dealing with the general public