Band 3 Secretary & Clerical Assistant - Hathaway Surgery

NHS; Chippenham; On-site; GBP 22,000 - 25,000; Full time

Job summary

NHS is looking for a Band 3 Secretary & Clerical Assistant at Hathaway Surgery, Chippenham. This full-time role involves reception duties, administrative tasks, and flexibility to cover multiple sites. Ideal candidates will possess excellent interpersonal skills and be proficient in Microsoft Office.

Qualifications

• Experience of working in a similar administrative role, particularly in the NHS.
• Ability to manage a busy office environment.
• Familiarity with office procedures and diary management.

Responsibilities

• Front of house reception cover with face-to-face service.
• Managing telephone enquiries and bookings.
• Providing general administrative support as required.

Skills

Interpersonal skills

Attention to detail

Microsoft Office

Diary management

Empathy

Education

Relevant qualification or experience in administration

Job description

Band 3 Secretary & Clerical Assistant - Hathaway Surgery

A vacancy has arisen within the Facilities Team for a full time Band 3 receptionist /administrator, 37.5 hours per week Monday to Friday, fixed term for 6 months.

The post is based at Hathaway Surgery, Chippenham but there will also be requirement to cover other sites especially in the later months of the fixed term. These sites will include Shearwater Lodge, Warminster and Bath NHS House, Bath. Full on the job training will be provided.

The post holder will be required to have excellent interpersonal skills both face to face and on the telephone, have an attention to detail, with a high level of accuracy and be fully competent in the use of Microsoft Office.

You will need to be able to work, both unsupervised and as part of a team with the ability to prioritise your own workload, whilst working to set targets and deadlines.

Main duties of the job

This post requires a flexible approach as you may be asked to provide administrative cover within the wider FM team. Although not an exhaustive list the role will involve:

• Front of house reception cover involving face to face contact with visitors and service users.
• Dealing with telephone enquiries and operating an electronic room booking system.
• Some generic admin support to include inputting to excel spreadsheets/ assisting with collation of statistic data as required.
• Other tasks as delegated by the Facilities Manager, BSW or Site Co-ordinator.

The role will suit someone who enjoys variety in their work and who can manage a range of independent tasks in support of the FM team.

This is a 37.5 hour fixed term contract - hours Monday to Friday 9-5

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Job responsibilities

Please see job description attached.

This post requires a flexible approach as you may be asked to provide administrative cover within the wider FM team. Although not an exhaustive list the role will involve:

Front of house reception cover involving face to face contact with visitors and service users.

Dealing with telephone enquiries and operating an electronic room booking system.

Some generic admin support to include inputting to excel spreadsheets/ assisting with collation of statistic data as required.Other tasks as delegated by the SSBM FM East or Site Co-ordinator.

The role will suit someone who enjoys variety in their work and who can manage a range of independent tasks in support of the FM team.

Person Specification

Experience of working in Admin

• Has worked in NHS or as part of team in large organisation
• Relevant qualification or experience as demonstrated by description of previous roles

Organise a busy office

• Relevant experience as demonstrated by description of previous roles and prioritising

Experience of office procedures

• eg must be able to work within guidelines and keeping /passing on accurate information

Excellent diary management

• eg good understanding of booking meetings, accuracy, diplomacy etc

Empathy and consideration

• eg dealing with distressed people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name