Medical Secretary/Administration Assistant - Maternity Cover

Priory; Gainsborough CP; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Birthday Holiday

Enhanced maternity pay

Contributory pension

Gym membership

Healthcare Cash Plan

Development opportunities

IPD sponsorship

Leadership development

Long service award

Refer a friend bonuses

Job summary

Priory Hospital Lincolnshire in Gainsborough is seeking a Medical Secretary to join our Site Support team. The role is full time (37.5 hours) with a salary of £26,300 per year, located at Priory Hospital Lincolnshire.

You will manage diaries and appointments, liaise with patients and clinicians, maintain confidential records in CareNotes, and provide high-quality front-line administrative support to ensure a smooth patient experience.

Qualifications

• Previous admin, customer service or clinical role preferred.
• Ability to work collaboratively and manage competing priorities.
• Understanding of medical terminology and procedures.
• Follow procedures while adapting to patients’ and families’ needs.

Responsibilities

• Manage diaries, patient appointments, correspondence, telephone enquiries, minute taking and general administrative tasks.
• Liaise with patients, Consultants, GPs, insurers and internal teams regarding appointments, admissions, discharges and follow-up care.
• Maintain accurate patient records and documentation using CareNotes, ensuring confidentiality and compliance with company procedures.
• Provide excellent customer service and support the wider administrative team as required.

Skills

Diary management

Appointment scheduling

Medical terminology

Customer service

Tools

CareNotes

Job description

Priory Hospital Lincolnshire

Salary is £26,300 per annum

Full Time – 37.5 Hours

Priory Hospital Lincolnshire has an opportunity for a Medical Secretary to join our team.

Department: Site Support Roles

Location: Priory Hospital Lincolnshire

Compensation: £26,300 / year

What you’ll be doing

You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

• Manage diaries, patient appointments, correspondence, telephone enquiries, minute taking and general administrative tasks.
• Liaise with patients, Consultants, GPs, insurers and internal teams regarding appointments, admissions, discharges and follow-up care.
• Maintain accurate patient records and documentation using CareNotes, ensuring confidentiality and compliance with company procedures.
• Provide excellent customer service, prioritise enquiries, handle sensitive concerns professionally and support the wider administrative team as required.

You can find additional information in the attached job description.

Priory Hospital Lincolnshire, Gainsborough, Lincolnshire is a low secure unit for males with mental health conditions, supporting patients detained under the Mental Health Act (MHA). It is accessible by public transport, with Gainsborough railway station and local bus links nearby, approximately a 15-minute drive from Gainsborough.

What you’ll bring to the role

Essential for the role

Previous experience in an administrative, customer service or clinical role is preferred, with the ability to work collaboratively within a team and manage competing priorities. An understanding of medical terminology and the ability to follow procedures while adapting to patients’ and their families’ needs is also required.

What we will give you in return

• Birthday Holiday - your birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.