Medical Secretary (14 Months FTC)

The Methodist Church in Britain; West End; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Career progression support

Job summary

The London Clinic is seeking a Medical Secretary on a fixed-term basis to support Haematology consultants and the Practice Manager in a private practice setting. You will manage diaries, clinics and procedures, prepare patient notes and handle confidential records with care.

Responsibilities include handling patient inquiries, coordinating billing for self-funding patients, and ensuring accurate documentation. NHS and private workflow experience preferred.

Qualifications

• Medical secretarial experience in healthcare.
• Private practice billing experience is useful.

Responsibilities

• Manage consultant diaries, including clinics, theatre procedures and meetings, and communicate changes promptly.
• Book appointments and prepare patient notes, results and documentation before clinics.
• Prepare, proofread and send dictated clinical correspondence, filing it against the correct patient record.
• Respond to patient calls and emails, handle sensitive conversations and direct clinical concerns to the right colleague.
• Liaise with insurers and embassies to obtain treatment approvals and complete related documentation and billing.
• Raise invoices, take payments from self-funding patients, provide procedure cost estimates and chase outstanding payments when asked.
• Follow up agreed actions, including further appointments, investigations and diagnostic tests, with consultants, nurses and hospital colleagues.
• Coordinate bed and chemotherapy bookings, liaising with hospital teams to confirm arrangements.
• Keep patient records and financial information accurate and confidential, and support colleagues with the office's daily running.
• Keep the Practice Manager informed of daily priorities and issues needing attention.

Skills

Audio typing

Proofreading

Medical terminology

Telephone etiquette

Patient administration systems

Attention to detail

Education

GCSE English and Maths

Job description

This fixed-term Medical Secretary post, lasting 14 months from February 2027, supports the Haematology consultants and Practice Manager at The London Clinic. The work centres on diaries, clinic and procedure bookings, clinical correspondence and patient enquiries, with invoicing and payments taken from self-funding patients. It sits in a small private practice where the post holder deals with insurers and embassies over treatment approvals. Medical secretarial experience is the key requirement, and private practice billing experience is useful.

What the job involves

• Manage consultant diaries, including clinics, theatre procedures and meetings, and communicate changes promptly
• Book appointments and prepare patient notes, results and documentation before clinics
• Prepare, proofread and send dictated clinical correspondence, filing it against the correct patient record
• Respond to patient calls and emails, handle sensitive conversations and direct clinical concerns to the right colleague
• Liaise with insurers and embassies to obtain treatment approvals and complete related documentation and billing
• Raise invoices, take payments from self-funding patients, provide procedure cost estimates and chase outstanding payments when asked
• Follow up agreed actions, including further appointments, investigations and diagnostic tests, with consultants, nurses and hospital colleagues
• Coordinate bed and chemotherapy bookings, liaising with hospital teams to confirm arrangements
• Keep patient records and financial information accurate and confidential, and support colleagues with the office's daily running
• Keep the Practice Manager informed of daily priorities and issues needing attention

What's required

Qualifications

• GCSE English and Maths or equivalent

Experience

• Previous healthcare or medical administration experience
• Medical secretarial support to consultants in a healthcare setting
• Managing confidential patient information
• Coordinating appointments and clinical administration
• Supporting consultants, managing busy diaries and coordinating clinics or procedures

Skills & knowledge

• Strong audio typing and proofreading
• Good understanding of medical terminology
• Excellent attention to detail with correspondence, records and financial information
• Professional telephone manner, communicating sensitively with patients and relatives
• Prioritising competing requests and following tasks through to completion
• Confidence using patient administration systems

Checks & eligibility

• Enhanced DBS disclosure, which may be required

Nice to have

• Experience in private practice, including invoicing, taking payments and liaising with insurers or embassies
• Experience in Haematology

What's offered

• Support for continuous learning and career progression