Medical Secretary

RITZYROCKS; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading private hospital in London is seeking a Medical Secretary to provide essential administrative support to consultants. The role involves managing patient interactions, ensuring confidentiality, and delivering exceptional customer service. With a competitive salary and a comprehensive benefits package, this position offers excellent career development opportunities.

Benefits

Contributory pension scheme

Private Medical Healthcare

33 days annual leave

Season ticket travel loan

Family friendly benefits

Qualifications

• Previous healthcare industry administrative background.
• Strong patient focus and customer service skills.
• Experience in a busy administrative and clinical setting.

Responsibilities

• Provide administrative support to consultants and manage patient inquiries.
• Ensure confidentiality and accuracy in handling patient information.
• Assist in organizing the consultant's workload and appointments.

Skills

Customer Service

Administrative Skills

Patient Focus

Confidentiality

Job description

We have an exciting opportunity for a Medical Secretary to join our team at The London Clinic. We are offering a competitive inclusive salary.

Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities, and circa 1350 employees where we are dedicated to providing our patients with expert, individualised treatment and care. Our main hospital spans 8 floors comprising of 150+ patient beds and 10 operating theatres, including a Hybrid theatre and two minimally invasive/day surgery theatres. Speciality areas include, General surgery; ENT; Gynaecology; Hepatobiliary; Neuro-spinal; Ophthalmic; Orthopaedic; Plastic and reconstructive; Robotic; Urology; Vascular & Weight loss surgery (bariatric surgery).

Job Profile

To play a key role in the setting up and progressive development of the administrative support services provided to Consultants at The London Clinic. The Medical Secretary is responsible for the co-ordination of the pathway through and management of Consultants administrative needs, providing day to day operational support for the clinics. The post holder will be required to act as a flexible administrative resource actively supporting patients and consultants to provide a high level of service.

• Job Type: Permanent, Full-time, 37.5 hours per week.
• Job Location: 116 Harley Street, London, W1G 7JL.
• Salary: Competitive.
• Benefits Package: Contributory pension scheme (total annual contribution up to 20%); Private Medical Healthcare; 33 day's annual leave (Inclusive of bank holidays); Season ticket travel loan, family friendly benefits, and a wide range of discounts with a variety of retailers/services, plus much more. We also offer excellent career development; with clear career pathways and access to further education.
  
  

Key Duties

• Provide first point of contact for patients, relatives, GP's, Clinic's staff and other professional bodies for written and telephone enquiries relating to the Consultant's practice at The London Clinic.
• Provide Consultants with a comprehensive range of administrative services whilst developing their practice within The London Clinic.
• Assist in the organisation of the Consultant's workload, maintaining the highest levels of discretion and confidentiality concerning patient information at all times.
• Support clinicians with any queries on The London Clinic's policies and procedures, systems and administration by being the first point of contact and the link between other internal departments.
• Action all Consultants' correspondence appropriately, in a timely manner and respond accordingly. Ensure all patient notes, patient details, referral letters and information is captured and dealt with accordingly, using our systems to ensure patient appointments and consultant diaries are accurately maintained.
• To support the transfer of secretarial and administrative duties to staff appointed by the consultant
• To liaisewith clinical and administrative staff regarding investigations, appointments, inpatient stays; ensuring that all requested investigations or appointments are booked as requested.
  
  

Skills & Experience

• Previous healthcare industry administrative background with knowledge of doctor's practice, ideally private practice.
• Strong sense of patient focus and delivering exception customer service in a hospital setting.
• Basic secretarial and strong PA skills in a fast pace environment.
• Experience of handling a diverse workload in both a busy administrative and clinical setting.
• Ability to work effectively with people from a range of diverse backgrounds, as well as a range of healthcare professionals.
  
  

The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.

The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.

Applications Close: Thursday 29th May 2025.