Medical Secretary B4 Ophth

NHS; Guildford; On-site; GBP 26,000 - 29,000; Full time

Job summary

An exciting opportunity has arisen for a highly motivated medical secretary to join the Ophthalmology team. You will provide essential administration, including audio typing, managing appointments, and ensuring efficient communication within the clinical teams. Join a compassionate Trust committed to professional development and delivering high-quality patient care.

Benefits

Health and Wellbeing Program

Professional Development Opportunities

Qualifications

• Experience in a medical environment as a secretary.
• Advanced keyboard and audio typing skills.

Responsibilities

• Provide reception and medical secretarial services to the Ophthalmology team.
• Manage targets related to patient correspondence and clinic preparations.

Skills

Communication

Organizational Skills

Prioritization

Adaptability

Education

Good GCSE standard or equivalent

RSA II or equivalent in word processing/audio typing

Medical secretarial qualification (BSMS certificate) or equivalent

Tools

Patient Administration Systems

Audio Typing Software

Job description

An exciting opportunity has arisen for a highly motivated, calm, and methodical team player to become a medical secretary and provide essential administration within the Ophthalmology SBU. Principle duties include audio/digital typing of clinic letters and other internal and external correspondence, on behalf of the clinical teams, ensuring all documentation is correct. Maintaining the consultant's diary, arranging appointments and meetings, and coordinating non-clinical meetings to fit in with clinical commitments.

You will be expected to have an excellent telephone manner, be courteous and efficient, and have an excellent working knowledge of Word, Excel spreadsheets, emails, and use of an electronic diary.

Main duties of the job

• Provide a full range of reception and medical secretarial services to the Ophthalmology team, including full organisational support.
• Work autonomously within and as part of a team, demonstrating efficient organisation to provide effective service to the Consultant(s) and their teams.
• Ensure procedures and working practices are in place and adhered to, so that the Specialty and Trust can deliver a service that meets the standards and targets set.
• Provide a considerate, patient-focused service in all dealings with patients and staff across the hospital and system.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you feel valued from your initial interview through your entire tenure.

We are clinically led, providing joined-up care by bridging hospital and community services alongside regional specialist cancer care. Our main hospital is in Guildford, with community hospital sites at Milford, Haslemere, and Cranleigh. We also provide adult community health services across Guildford and Waverley.

We have received an overall 'Good' rating from the CQC, with some services rated 'Outstanding'. We are investing in our colleagues' professional development and in our physical environment and equipment, making this a great time to join us.

Note: Adverts may close early, so apply promptly.

A video about Royal Surrey - https://www.youtube.com/watch?v=5HsiGn9joTQ

Job responsibilities

Please refer to the full job description for detailed responsibilities.

Undertake secretarial duties for consultants and their team, produce and deliver clinic letters and correspondence using audio typing/software, request records, and ensure efficient filing and tracking systems. Deal with all queries via telephone, post, or email, prioritise as necessary, and ensure urgent information is communicated promptly.

Process new referrals promptly, maintain investigation trackers, arrange appointments, and oversee clinic preparations. Liaise with other departments, GPs, and hospitals. Manage targets related to patient correspondence, understand patient pathways, and work towards national and local standards.

Assist in accessing records, monitor missing outcomes, and support statistical and presentation needs. Play a key role in crisis management and liaise with validators.

Patient Liaison

Arrange appointments, manage calls from patients and relatives, listen and resolve concerns professionally, provide information, and understand NHS policies like Patient Choice and electronic booking. Use the Trust's PAS and other systems accurately.

Person Specification

Qualifications

• Good GCSE standard or equivalent, including English
• RSA II or equivalent in word processing/audio typing; RSA III; Medical secretarial qualification (BSMS certificate) or equivalent

Knowledge and Experience

• Effective filing systems experience
• Medical environment experience as a secretary
• Advanced keyboard and audio typing skills
• Experience in busy environments dealing with the public
• Prioritisation and adaptability skills
• Experience with patient administration systems
• Understanding NHS issues
• Mentoring, training, or supervising experience

Disclosure and Barring Service Check

This post requires a DBS check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Assistant Specialty Manager for Ophthalmology

£26,405 to £28,976 per annum including HCAS.