Medical Secretary

Medserv; Haywards Heath; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free breakfast

On-site facilities

Hybrid / Flexible working

Private medical insurance

Job summary

Medserv is seeking a Medical Secretary to support consultant clients and patients across the UK. You will manage calls, schedule clinics, process dictations, and handle enquiries to ensure a seamless patient journey.

The role offers hybrid/flexible working and training to develop healthcare administrative skills within a growing practice management environment.

Qualifications

• Experience in administrative, coordination, or office-based roles.
• Strong organisational skills with ability to manage tasks and deadlines.
• Excellent written and verbal communication; professional with customers and colleagues.
• Proficient with Microsoft Office applications, especially Outlook, Word and Excel.

Responsibilities

• Manage a high volume of incoming calls from patients, consultants, and staff.
• Schedule and coordinate consultant clinics and appointments.
• Process medical dictation and correspondence.
• Handle patient and client enquiries promptly and professionally.
• Take payments and support billing-related enquiries.
• Upload and maintain accurate patient data in the Practice Management system.
• Assist with email communications and maintain records.
• Build relationships with consultants to ensure client service.
• Participate in team meetings and continuous improvement initiatives.
• Support onboarding and training of new team members as needed.

Skills

Administrative experience

Customer service

Call handling

Microsoft Office

Tools

Outlook

Word

Excel

Job description

Passionate about supporting healthcare professionals and improving the patient experience?

Join Medserv as a Medical Secretary and help keep patient care running smoothly.

About Medserv:

Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being trustworthy, Collaborating positively and Delivering results, we strive to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

The Opportunity

As a Medical Secretary, you will play a vital role in supporting our consultant clients and ensuring patients receive an excellent experience throughout their healthcare journey. Working closely with a dedicated Patient Administrator, you'll become a trusted extension of your clients' practices, managing appointments, handling patient enquiries, coordinating clinic schedules, and ensuring day-to-day operations run smoothly.

What You'll Be Doing

• Managing a high volume of incoming calls from patients, consultants, hospital staff, and secretaries
• Scheduling and coordinating consultant clinics
• Processing medical dictation and correspondence
• Managing patient and client enquiries efficiently and professionally
• Taking payments and supporting billing-related enquiries
• Uploading and maintaining accurate patient information within our Practice Management system
• Handling internal and external email communications
• Building strong relationships with consultants and ensuring exceptional client service
• Participating in weekly team meetings and continuous improvement initiatives
• Supporting the onboarding and training of new team members when required
• Assisting with additional projects and administrative tasks as the business grows

What We're Looking For

This role offers an excellent opportunity for someone looking to establish a career in healthcare administration.

Experience in an administrative, coordination, customer service, or office-based role is essential, but previous Medical Secretary experience is not. We'll provide the training and support you need to succeed.

Essential Requirements

You should be able to demonstrate:

• Experience working in an administrative, customer service, reception, coordination, call handling, or office-based role
• Strong organisational skills, including managing tasks, priorities, deadlines, records, or appointments
• Strong attention to detail, including accurate data entry, document handling, record keeping, or written communication
• Strong written and verbal communication skills
• Experience communicating professionally with customers, clients, patients, colleagues, managers, suppliers, or other stakeholders
• Experience handling telephone calls, emails, inboxes, or customer enquiries
• Strong customer service skills, with the ability to remain professional, helpful and calm when dealing with enquiries
• Experience using Microsoft Office applications, particularly Outlook, Word and Excel
• Ability to manage multiple tasks and priorities in a busy or fast-paced working environment
• Ability to work independently and as part of a team
• Ability to handle confidential or sensitive information appropriately

Desirable Requirements

It would be advantageous for you to have:

• Previous experience as a Medical Secretary, Healthcare Administrator, Patient Administrator, Clinic Coordinator, Receptionist, or similar healthcare support role
• Experience working in a healthcare, medical, hospital, clinic, GP practice, private healthcare, or patient-facing environment
• Experience managing diaries, clinic schedules, appointments, bookings, rotas, or scheduling systems
• Experience using practice management systems, patient administration systems, CRM systems, booking systems, or scheduling systems
• Experience processing payments, invoices, billing enquiries, or financial administration
• Experience supporting onboarding, training, mentoring, or buddying of colleagues
• Understanding of private healthcare pathways, patient journeys, clinic administration, or consultant support processes

What's in it for you?

We believe our people are our greatest asset and are committed to creating a supportive, rewarding, and engaging workspaces where you love where you work. Our benefits include:

And after Probation:

• Free breakfast, snacks and drinks together with comfortable on-site facilities
• Regular Team Socials, Sporting Events & Company Activities
• Professional Development & Career Growth Opportunities
• 21 Days Annual Leave and half a day for your Birthday
• Dedicated Employee Assistance Programme (EAP)
• Pension Contribution of 5%
• Private Medical Insurance
• Life Assurance
• Gym Membership
• Holiday Plus Scheme – Purchase Additional Annual Leave
• Access to everyday discounts and Cycle to Work
• Work abroad for two weeks as part of Workcation
• Hybrid / Flexible Working

Ready to Join Us?

Whether you're an experienced administrator or looking to take the next step in your career, this is a fantastic opportunity to join a growing organisation where your contribution is recognised and your development is supported.

If you're organised, motivated, enjoy helping people, and are looking for a role that offers variety, responsibility, and genuine career development opportunities, we'd love to hear from you.

Applicants must have the right to work in the UK. The closing date for applications is the 15th of November 2026.

Please read our Candidate-privacy notice before applying. This explains how we use your data, including AI-assisted shortlisting and your right to opt out. Final recruitment decisions are not made solely by AI.