Medical Secretary

Primary Care Careers; Dersingham; On-site; GBP 24,000 - 36,000; Part time

Job summary

A local healthcare provider is seeking a reliable and hardworking medical secretary for a part-time role (25 hours per week). This position is critical for providing comprehensive administrative support to the practice management team, including managing referrals, updating patient records, and assisting patients with their queries. Ideal candidates should have excellent communication skills and relevant GCSE qualifications. The role requires flexibility to travel within the locality and offers a chance to work in a thriving practice committed to patient care.

Qualifications

• Must be able to travel to geographical locations within the locality.
• Minimum 2 GCSEs in Mathematics and English or equivalent.
• Up to date awareness of the NHS is required.

Responsibilities

• Create and/or fill in referral templates.
• Audio type from the digital dictation system for GP's.
• Prioritise letters within 24 hours.
• Administer GP patient referrals.
• Complete medical examiner referrals and coroner reports.
• Provide administrative services and manage patient records.
• Update medical records as required.
• Support multidisciplinary team meetings.

Skills

Customer service experience

Excellent written and verbal communication skills

Good keyboard skills

Up to date awareness of NHS

Education

Minimum 2 GCSEs in Mathematics and English or equivalent

Tools

Microsoft Office

Job description

Vida Healthcare has an exciting opportunity for a reliable and hardworking medical secretary to join our team on a part‑time basis for 25 hours per week. This is an essential front‑line role at the practice, providing an efficient, comprehensive secretarial and administrative support service to the practice management team.

Responsibilities

• Create and/or fill in referral templates.
• Audio type from the digital dictation system for GP's.
• Prioritise letters within 24 hours and deliver routine work within a week of it being requested.
• Administer GP patient referrals through the 'e-referral' system.
• Complete medical examiner referrals and coroner reports as necessary.
• Provide an administrative service such as waiting list management, dictations, patient record creation and appointment booking for AITS, cataract, LARCS, and dermatology services.
• Provide telephone and face‑to‑face access for patients to discuss referrals.
• Support patients who may have a problem and offer viable solutions to them.
• Update medical records as required and be able to read code as needed.
• Collate e‑referral information for reporting purposes.
• Provide support to multidisciplinary team meetings by compiling agendas, invitations, taking minutes, maintaining patient lists and putting meeting dates on the practice calendar.

The successful applicant must be able to travel to geographical locations within the locality.

Qualifications

• Experience of dealing with customers
• Excellent written and verbal communication skills
• Good keyboard skills
• Minimum 2 GCSEs in Mathematics and English or equivalent
• Up to date awareness of the NHS

Desirable

• Administration qualification at NVQ Level 4
• Working knowledge of Microsoft products such as Office

About Our Practice

Vida Healthcare is one of Norfolk's largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference.

Disclosure & Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.